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Head of Customer Growth Strategy

2 months ago

Atlanta Georgia, United States Xplor Full time
Job Overview

Join Xplor Field Services, a leader in developing comprehensive business management solutions tailored for the Field Service Industry. Our platform empowers business owners with an integrated software system that streamlines scheduling, invoicing, and customer service operations.

We are seeking a Head of Customer Growth Strategy who will play a pivotal role in enhancing our customer engagement and satisfaction. Your responsibilities will include:


Team Leadership
  • Overseeing and mentoring a team of Customer Growth Managers.
  • Recruiting, guiding, and fostering the professional development of team members.
  • Conducting regular one-on-one sessions and team meetings to align on vision and motivate growth.
  • Encouraging innovation and experimentation to drive improvements.
  • Establishing and achieving clear objectives for the team.
  • Recognizing and rewarding outstanding performance.
  • Promoting creativity and informed risk-taking.
  • Addressing escalated customer issues effectively.
  • Collaborating with peers to enhance processes continuously.

Customer Growth Process Evolution

Work closely with the Director of Customer Growth to craft effective Playbooks, Success Plan Frameworks, and related methodologies that ensure a consistent and measurable approach to customer engagement.

Evaluate and innovate processes to guarantee our customers are successfully utilizing our products.

Engage cross-functionally with internal teams to drive value and growth, sharing customer insights that will inform future product enhancements.


Execution of Customer Growth Initiatives
  • Delivering value that enhances customer retention and growth.
  • Identifying and executing up-selling and cross-selling opportunities with existing clients.
  • Proactively managing risks to prevent dissatisfaction and loss of business, thereby driving retention throughout the customer lifecycle.
  • Discovering use cases, identifying business needs, and facilitating expansion.
  • Acting as a product and company ambassador, ensuring our strong culture is upheld.

The average base salary for this position ranges from $120,000 to $140,000, with eligibility for a commission/incentive plan.