Customer Site Service Rep I

3 weeks ago

TN, United States BASF SE Full time
Now Hiring Customer Site Service Rep - Manufacturing

 

The world needs creative solutions. We need YOU

 

Where the chemistry happens…

 

Our automotive coatings Business Unit employs 11,400 people operating in more than 70 sites worldwide.  In 2021, the Coatings division achieved global sales of about €3.4 billion, serving a wide range of industries. We are a global expert in the development, production, and marketing of OEM (original equipment manufacturers) coatings and solutions.


We are looking for a quick learner with a reliable work ethic to join our team  The role responds to customer requirements, enforces product quality/performance specification, and supports new product/application development. The Customer Site Service Representative I (CSSR I) will provide on-site expertise of product performance including color management, defect identification, and corrective action if necessary. S/he will develop and support customer relationships. 


The role supports the efforts of a BASF sales/technical team to assure value to the customer for product technical support, problem investigation, analysis and resolution. The position assures product performance meets or exceeds customer expectations and supports business objectives to be our customer’s supplier of choice.  The incumbent will demonstrate the technical and professional expertise to enhance BASF’s reputation with the customer. S/he will integrate within the business and technical community to bring additional value to ECO coatings customers. The role controls key performance indicators within product service environments to drive problem resolution and product improvement initiatives critical to customer performance expectations.  This role is Sunday - Thursday roughly 10pm -6:30am and is in Smyrna, TN, just outside Nashville.
 

As a Customer Site Service Rep I (CSSR I), You Create Chemistry By...

 

  • Supporting the daily operation of BASF products in Customer Automotive Assembly Plants.
  • Providing on-site technical and application expertise of product performance including color management, defect identification, and corrective action if necessary.
  • Assuring product performance meets or exceeds customer expectations and supports business objectives to be our customer’s supplier of choice.
  • Responding to customer requirements, enforcing product quality/performance specification, and supporting new product/application development.
  • Supports the efforts of a BASF sales/technical team to assure value to the customer for product technical support, problem investigation, analysis, and resolution.
  • Managing existing relationships and developing new ones.
     
If you...

 

  • An ingrained safety mindset, excellent interpersonal and communication skills will serve you well as you perform your daily tasks individually and in a team environment.
  • You will employ your strong mechanical aptitude as you collect and analyze technical data to identify and resolve issues to provide a superior product to your customers.
  • Accompanying your attention to detail in following written procedures, work instructions and JSAs, proficiency with the Microsoft Office product suite will be crucial to your effectiveness in communicating results.
  • Your track record of working independently will demonstrate your leadership potential and flexibility that showcases a willingness to work shifts and weekends when necessary.
  • High School Diploma (or GED) required.  Previous manufacturing expertise a plus
     
Then...

 

Create Your Own Chemistry With you@BASF

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment. 

Just some of the many benefits we offer include:

 

  • Flexible work arrangements whenever possible
  • Highly competitive retirement savings plan with company match and investment options
  • Well-being programs that include comprehensive mental health support for you and your household family members
  • Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
  • Back-up child and elder care with discount programs for families of all ages and stages
  • Mentoring and career development opportunities that allow you to share, learn, and thrive 
  • Matching gifts program that allows you to deepen the impact of your contributions to qualified charities 
  • Employee crisis support for when the unexpected happens
  • Access to our BASF wine cellar, employee discounts, and much more
Privacy Statement

 

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.

Equal Employment Opportunities

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

 

Applicants must be currently authorized to work in the United States on a full-time basis.

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