Senior Operations Manager

1 month ago

Reading, United States teamworkonline Full time
*In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete the application process on the follow-up screen. *

Summary

  • Responsible for overseeing and administering the day-to-day operations in the housekeeping, conversion and occasionally building maintenance departments for the Santander Arena and Santander Performing Arts Center. 

 Essential Duties and Responsibilities

  • Oversee all aspects of operations including event preparation and services, housekeeping, setups and changeovers, crowd and risk management, fire & life safety and OSHA compliance.
  • Works with Director of Operations in the development and implementation of operational/departmental procedures.
  • Provide daily building inspections to ensure policy compliance and quality control.
  • Administers preventive maintenance and work order programs.
  • Schedule, lead and advise part time conversion and housekeeping staff.
  • Meet with appropriate staff to outline work that must be done for the day/week.
  • Approve all hours worked for housekeeping and setup departments on a timely basis.
  • Prepare work schedules and ensure adequate coverage for department and specific events.
  • Ensures that all operations equipment is maintained correctly.
  • Has knowledge of sense of timing as to what activities should be taking place within a time frame to accomplish necessary tasks to ensure a successful event.
  • Implement and train all employees on the operating procedures, preventative maintenance schedules, emergency plans, and safety/risk management policies that conform to the ASM Global standards and best practices.
  • Maintain equipment and supply inventory.
  • All other duties as assigned.
 

Education and/or Experience       

  • Bachelor's Degree preferred
  • One to two years previous experience in an arena and/or performing arts center required
  • Valid Driver’s License
  • Experience supervising part time staff of 100+ individuals 
  • Ice Maintenance Experience not required, but willingness to learn is preferred

 Skills and Abilities      

  •  Be familiar with operational procedures, facility capabilities, industry terminology, event related services and technical requirements anticipated for the facility.
  • Follow and adhere to all safety precautions, building codes, rules, regulations, risk management and emergency procedures.
  • Work effectively under pressure and/or stringent schedule and produce accurate results.
  • Meet the physical demands of the job. Must perform strenuous physical duties at times, including lifting, carrying, moving and climbing.
  • Work independently, exercising sound judgment and initiative. 
  • Good written, verbal and interpersonal skills required; ability to interact with all levels of staff including management.
  • Professional presentation, appearance and work ethic.
  • Ability to work irregular/extended hours, including night, weekend and holiday duties as required.  Must be available for after-hour emergency calls.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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