Product Specialist Associate

2 weeks ago

Chicago, United States JLL Full time
As a Product Specialist Associate, you will be responsible for:

* Responds as the first line of defense to support cases/chats/phone calls from users of supported product(s)
* Triages and manages case workflows in our service tools, including feedback loops for feature pre-prioritization
* Shepherds the workflow of escalations with the technology teams, while maintaining a seamless experience for the end-user
* Utilizes Generative AI, specifically JLL GPT, to support and optimize specific tasks and initiatives within the organization
* Responsible for technology on-boarding for new hires and off-boarding for terminated employees
* Documents case resolution and leverages existing documentation to ensure a consistent experience for end users
* Organizes, updates, and maintains documentation of processes for supported product(s), including user facing support process and workflows, end-to-end product support workflows, UAT Testing workflows, Enhancement/Defect prioritization workflows, system outage protocols, and comm templates.
* Executes operational service benchmarks like response time, handle time, resolution time, and CSAT scores.
* Works with other product specialists to actively improve messaging consistency and efficiency of resolution
* Completes administrative requests in support of the product support organization and partner teams
* Trains users and technology partners in general use and features, as requested. Contributes to training materials.

Qualifications / Experience

* Comfort with documentation tools or willingness to learn (Confluence, as an example)
* Intermediate Knowledge of Microsoft suite (Office, Word, Excel, Outlook, Teams, Planner)
* Basic knowledge of Excel reporting/querying large datasets; or willingness to learn
* Willingness and ability to learn new or tangential technology products to supported product(s)
* Knowledge of Azure DevOps, Jira, ServiceNow, and Salesforce is preferred
* Advanced English and secondary language fluency in speaking, reading, and writing is required
* 1+ years of product support or real estate experience; and/or
* 1-2 years of experience in supported Capital Markets business line(s) or functions

Soft Skills

* Commitment to Excellence in customer/user support [documented example or letter of recommendation required]
* Excellent interpersonal, communication, problem-solving and organizational skills
* Understands sense of urgency, upholds swift response times as required by the business(es)/function(s) being supported
* Ability to work independently, unsupervised, and as a team player
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

  • Product Marketing Associate

    4 weeks ago

    Chicago, Illinois, United States SpotOn: Product Full time

    Job OverviewAt SpotOn, we empower restaurants and small enterprises to thrive through adaptable payment solutions and software technology, supported by dedicated professionals who genuinely care. Our offerings, from integrated point-of-sale systems to comprehensive restaurant management tools, are crafted to enhance profitability and improve experiences for...

  • Product Success Specialist

    2 weeks ago

    Chicago, Illinois, United States PuroClean Certified Restoration Specialist of Auburn Full time

    Product Success SpecialistThe Product Success Specialist plays a pivotal role in driving customer satisfaction and adoption of our products. This role requires a unique blend of technical acumen, customer empathy, and a drive for product excellence.Key Responsibilities:Manage customer incidents, product issues, and technical escalations for assigned product...

  • Product Marketing Specialist

    4 weeks ago

    Chicago, Illinois, United States SpotOn: Product Full time

    Job OverviewAt SpotOn, we empower restaurants and small enterprises to thrive through adaptable payment solutions and software technology, supported by dedicated professionals who genuinely care. Our comprehensive tools, from intuitive point-of-sale systems to integrated management solutions, are crafted to enhance profitability and improve experiences for...

  • Product Success Specialist

    1 month ago

    Chicago, United States PuroClean Certified Restoration Specialist of Auburn Full time

    Product Success Specialist The Product Success Specialist will play a pivotal role in steering the Product Success team toward continued success and growth by assisting all customers with support across all product or software platforms. Your primary responsibilities revolve around fostering customer satisfaction and encouraging the adoption and effective...

  • Associate Production Specialist

    2 days ago

    Chicago, United States Disability Solutions Full time

    The Associate Production Specialist will primarily be responsible for bottling testing solutions and product samples, packing testing equipment, filling solutions, sample containers and printed material. Maintain product sample inventory. This role will entail lifting up to 50 lbs, with average being 20lbs. on a daily basis.Independence Level/Reports...

  • Associate Production Specialist

    1 day ago

    Chicago, United States Ecolab Full time

    The Associate Production Specialist will primarily be responsible for bottling testing solutions and product samples, packing testing equipment, filling solutions, sample containers and printed material. Maintain product sample inventory. This role will entail lifting up to 50 lbs, with average being 20lbs. on a daily basis.Independence Level/Reports...

  • Production Specialist

    22 hours ago

    Chicago, Illinois, United States Ecolab Full time

    Job Title: Associate Production SpecialistAt Ecolab, we are seeking a highly motivated and detail-oriented Associate Production Specialist to join our team. As a key member of our production team, you will be responsible for ensuring the efficient and safe production of our products.Key Responsibilities:Packaging and labeling of products, including regulated...

  • Product Content Specialist

    3 days ago

    Chicago, Illinois, United States Linda Werner & Associates Full time

    {"h1": "Product Content Specialist V Job Description", "p": "At Linda Werner & Associates, we empower individuals to build communities and bring the world closer together. Through our suite of apps and services, we connect billions globally, enabling them to share what matters most and fostering closer connections. Our team is dedicated to building...

  • Product Specialist

    14 hours ago

    Chicago, Illinois, United States Golub Capital Full time

    Job Title: Assistant Vice President, Product SpecialistGolub Capital is seeking a highly skilled Assistant Vice President, Product Specialist to join our team. As a key member of our Product Specialist team, you will be responsible for creating investor marketing materials to support our sales efforts.Key Responsibilities:Develop and maintain investor...

  • Product Specialist

    2 weeks ago

    Chicago, Illinois, United States CQG, Inc. Full time

    Product Specialist OpportunityWe are seeking a highly skilled Product Specialist to join our team in Chicago. As a Product Specialist, you will play a critical role in supporting and training customers on all aspects of CQG products and services.Key Responsibilities:Provide exceptional customer service via telephone, web inquiries, and on-site visitsDeliver...

  • Sales Associate

    2 weeks ago

    Chicago, Illinois, United States J&J Family of Companies Full time

    Job Title: Sales Associate - Trauma SpecialistJohnson & Johnson is seeking a highly motivated and experienced Sales Associate - Trauma Specialist to join our team in the Chicago North Shore, IL area. As a Sales Associate - Trauma Specialist, you will be responsible for providing clinical and customer support in hospitals and procedures, while ensuring...

  • Product Specialist

    1 day ago

    Chicago, Illinois, United States CQG INC Full time

    Job OverviewCQG INC is seeking a highly skilled Product Specialist to join our team in Chicago. As a Product Specialist, you will play a critical role in supporting and training customers on all functional aspects of our products and services.Key ResponsibilitiesProvide exceptional customer service via telephone, web inquiries, and on-site visitsDeliver...

  • Sales Associate

    2 weeks ago

    Chicago, Illinois, United States J&J Family of Companies Full time

    Job Title: Sales Associate - Trauma SpecialistAt the J&J Family of Companies, we are seeking a highly motivated and experienced Sales Associate - Trauma Specialist to join our team. As a Sales Associate - Trauma Specialist, you will be responsible for providing clinical and customer support in hospitals and procedures, while ensuring customer service, sales...

  • Associate Production Specialist

    2 days ago

    Chicago, IL, United States Ecolab Full time

    The Associate Production Specialist will primarily be responsible for bottling testing solutions and product samples, packing testing equipment, filling solutions, sample containers and printed material. Maintain product sample inventory. This role will entail lifting up to 50 lbs, with average being 20lbs. on a daily basis.Independence Level/Reports...

  • Product Operations Specialist

    1 week ago

    Chicago, Illinois, United States FactSet Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Associate Product Specialist to join our Product Operations team at FactSet. As a key member of our team, you will be responsible for gaining comprehensive knowledge of our products and promoting them internally and externally.Key ResponsibilitiesDevelop expertise in our product line by...

  • Production Associate

    1 week ago

    Chicago, Illinois, United States Mondelez GLobal LLC Full time

    Job SummaryWe are seeking a skilled Production Associate to join our team at Mondelēz Global LLC. As a key member of our manufacturing team, you will be responsible for operating and maintaining equipment, ensuring quality and safety standards, and contributing to the success of our production operations.Key ResponsibilitiesOperate and maintain equipment,...

  • Production Associate

    3 weeks ago

    Chicago, Illinois, United States Mondelez GLobal LLC Full time

    Job SummaryWe are seeking a highly skilled and motivated Production Associate to join our manufacturing team at Mondelez Global LLC. As a key member of our production team, you will be responsible for operating and maintaining manufacturing equipment, ensuring quality and safety standards, and contributing to the overall success of our production...

  • Print Production Specialist

    4 weeks ago

    Chicago, Illinois, United States AMERICAN COLOR LABS INC Full time

    Job OverviewAmerican Color Labs Inc is seeking a Print Production Specialist to join our dynamic team. The ideal candidate will have a strong proficiency in Adobe Photoshop to effectively prepare files for high-quality print production.The role involves operating various printing and finishing machinery. Responsibilities include fulfilling tasks related to...

  • Product Specialist

    2 months ago

    Chicago, United States CQG INC Full time

    Job DescriptionJob DescriptionWe are currently hiring a Product Specialist in our Chicago office!Job Summary:The primary role of our Product Specialists is to support and train customers on all functional aspects of all CQG products and services. This role involves direct customer and prospect interaction involving a high level of software knowledge as well...

  • Bread Production Specialist

    2 weeks ago

    Chicago, Illinois, United States Eataly North America Full time

    Job SummaryWe are seeking a skilled Bread Production Specialist to join our team at Eataly North America. As a key member of our bakery team, you will be responsible for producing high-quality bread and focaccia in accordance with our authentic Italian recipes.Key ResponsibilitiesPrepare bread, focaccia, rolls, and other bread items for our restaurants and...