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Customer & Operations Support Representative

2 months ago

Fort Lee, United States What If Media Group Full time
  • By leveraging data-driven engagement and re-engagement strategies across multiple marketing channels, and utilizing insights based on millions of consumer ad interactions each day, WIMG delivers cost-effective and profitable performance marketing solutions that extend lifetime value and maximize ROI. Headquartered in Fort Lee, New Jersey, WIMG is a recipient of Crain’s 2020 Fast 50 and is a member of the Inc. 5000 list of the fastest-growing private companies in America.
  • This remote, part-time position will require availability on Thursdays - Sundays.
  • The customer support responsibilities of this position demand a steady, calm, and friendly temperament for assisting with customer service issues such as setup, glitches, billing, design, & cancellations.
  • The operations support responsibilities of this position will entail monitoring our automated mailing dashboard to ensure timely sending, as well as addressing any campaigns that need manual intervention.
  • Handle email and phone support requests
  • Utilize several different apps to manage live chat, internal chat, tickets, billing, etc.
  • One year of IT customer support experience preferred
  • Base pay is just one component of WIMG'S total compensation package for employees.