Fitness Studio Manager

4 weeks ago

Seattle, United States 9Round - Seattle WA - Ballard Full time

Benefits:

401(k)

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Health insurance

Paid time off

Profit sharing

Relocation bonus

Training & development

Join Our Team as a Kickboxing Fitness Studio Manager

Do you want to help people grow stronger every day? Join our high-energy team that empowers members to live better lives through kickboxing-fitness, accountability, and community.

Primary Duties

Handling employee-related tasks such recruiting, hiring, onboarding, training, supervising, scheduling, tracking attendance, and delegating tasks appropriately

Acting as a mentor to team members, providing feedback and reprimanding, when necessary

Understanding and achieving financial performance goals of the studio

Setting up and leading potential members through the Introductory Workout and membership sales process

Following up with potential members to make as many membership sales as possible

Maintaining an excellent level of customer service, making sure all members and prospects are satisfied with their experience and all problems are resolved promptly, professionally, and in a courteous manner

Organizing and participating in marketing events to generate awareness and leads for the studio

Posting to social media and responding to comments, messages, and reviews on approved platforms

Implementing retention strategies to keep members engaged

Performing administrative duties such as handling telephone inquiries, responding to messages, and ensuring members are properly checking into the studio

Ensuring the studio is a clean, organized, inviting space, and that all equipment and technology systems are in excellent working condition

Understanding, performing, and overseeing all Trainer job duties

Greeting and providing personal attention to all members

Delivering the pre-defined Daily Workout to members, as written by 9Round Corporate Office

Proficiently explaining and demonstrating the exercises for each part of the Daily Workout, which include kickboxing, weighted, and functional exercises

Motivating and encouraging members to reach their fitness goals

Understanding our PULSE heart rate technology

Cleaning and tidying the facility, including the workout space, administrative and lobby area, and bathroom/changing rooms

Completing other duties as requested

Education and Experience

The following skills and qualifications are required.

Customer service or sales experience

Prior work history in the fitness industry

Experience leading a team

The following skills and qualifications are preferred, but not mandatory.

Bachelor’s degree in sport-related, marketing, or business field

AED/CPR certified

Personal Training Certification

Group Fitness Certification

Martial Arts, boxing, or kickboxing experience

Key Success Factors

Love for health and fitness

Passion for helping people work toward their goals

Commitment to continuous improvement

Excellent communication skills

Enthusiastic, outgoing, warm manner

Professional, well-groomed presentation

Ability to multi-task

Thrive in a team environment

Dedication to helping employees grow and succeed

Diversity, Equity, and Inclusion

9Round is an equal opportunity employer committed to creating a diverse workforce. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, service member status, amnesty or status as a covered veteran, or any other protected classification under applicable federal, state, and local laws.

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