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Lead Advisor, Restaurant Development

2 months ago

Atlanta, United States Chick-fil-A, Inc. Full time

Overview

The Lead Advisor will:

Respond promptly to requests for facilities-related repair work and be responsible for developing scopes of work collaboratively for our General Contractors to execute for a multitude of projects, including but not limited to HVAC, Plumbing, Roofs, Equipment, etc. Serve as a regional project management professional initiating and executing work in conjunction with General Contractors, Field Consultants, Operators, and third-party vendors. Be the central liaison between operators, field-facing support, and internal stakeholders, as it pertains to all things facilities and equipment.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

Work closely with multiple departments, teams, field staff, and Operators to ensure the current facilities and equipment meet the needs of the business Support the resolution of Operator issues/escalations and overall satisfaction with programs and initiatives Educate relevant stakeholders on key initiatives and processes Review and execute cross-functional scopes of work for the organization (including, but not limited to: Specialty Consulting, Test and Rollout, mall remodels, warranty) Contribute to projects that support restaurant quality improvement initiatives across the organization Access and organize data and content in order to create effective reports and develop insights Ensure regional Facilities & Equipment spending does not exceed allotted resources Provide 24/7 emergency support to restaurants, including rotational after-hours phone service Serve on inter and cross-departmental teams across the organization to represent the FEQ field perspective Enhance and develop strong business relationships across the organization with an eye toward ensuring all functions are aligned for maximum operator satisfaction and representation Facilitate meetings and lead cross-functional teams in order to achieve desired business outcomes Always be open to new ideas and methods that might increase the effectiveness of the work we do

Minimum Qualifications

High School Diploma or equivalency At least 3 years of relevant experience Strong interpersonal, communication, and collaboration skills Ability to adapt to changing technologies and priorities Attention to detail and organization skills Functional computer skills (Microsoft Office Applications, especially Excel and Word, and other applicable software). Project management experience Strong personal initiative with limited need for close supervision Ability to work well in a team environment Positive orientation towards difficult challenges

Preferred Qualifications

Bachelor's Degree 5 years of working experience in a corporate environment

Minimum Years of Experience

3

Travel Requirements

20%

Required Level of Education

High School

Preferred Level of Education

Bachelor's Degree