Solutions Engineer
4 weeks ago
As one of the first points of contact with our prospective customers, you will provide exceptional technical assistance and support for our customers during their sales and customer journey at CommandBar. You will work closely with our Sales, Customer Success, and Engineering teams to architect the successful deployment of CommandBar within our Customers' products while diagnosing and resolving customer issues, improving product functionality, and contributing to the growth of our start-up. You’ll also be partnered with our Support Engineer, Matthew, and will tackle challenges and requests together.
You will own end-to-end customer onboarding at CommandBar including:
- Architecting the deployment of CommandBar - you’ll work with customers from the sales evaluation to fully onboarded. You’ll leverage your knowledge of the product to partner with the Sales team to understand each prospect’s technical needs and scope our fit in their current tech ecosystem. During onboarding, you will work with Customer Success to ensure a seamless implementation.
- Understanding our customers' technical needs - you’ll collaborate with our engineering and product teams to increase our ability to implement quickly and support our growing number of customers.
- Supporting our customers - you’ll provide customers with the required resources to set them up for success and realize real value from CommandBar. You’ll serve as a trusted advisor who helps customers navigate blockers to end-user deployment.
- Identifying bottlenecks and streamlining the onboarding process - you’ll build processes and documentation that allow customers to accelerate their time to value and support our internal teams with their external communication about our capabilities and future roadmap.
- Serving as a subject matter expert - you’ll live and breathe delighting users and make software actually easier to use. You’ll report internally on trends, customer stories, and common issues & complaints you are seeing What will help you succeed?
- Work Experience
- 2+ years in a sales/solution/customer engineering role (or equivalent customer-centric technical role)
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