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Global Specialist

2 months ago

Chicago, United States Willis Towers Watson Full time

Job Description

We know how companies can unlock potential through effective risk management. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our global capabilities, specialist's industry experience and unparalleled market know-how. The result is a new way of embracing risk that drives superior results.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Willis Towers Watson's Global Services & Solutions team is an industry leading brokerage team built to drive a more effective process and outcome for complex global insurance placements. By focusing best in class talent on our client's most complex risk issues, WTW is able to deliver risk solutions which optimize Total Cost of Risk. We are seeking Global Specialists for our Global Services and Solutions practice that will be responsible for assisting the broader client service and brokerage teams in the advisory, development, implementation and coordination of complex international programs.

Responsibilities:

  • Develop a deep understanding of the clients' business, strategic priorities, risk strategies and risk management needs.
  • Advise clients on global risk strategy, optimum program structure and geographical nuances and regulations impacting their risk decisions.
  • Package and present client risk exposures to insurer community to implement best coverage and program implementation.
  • Design & negotiate non-US Casualty program placements; including coverage expertise and program service standards.
  • Ability to complete a high volume of detailed work including certificates and policies accurately and efficiently. Must have strength in gathering, analyzing and tracking large scale data.
  • Competency to build technical industry knowledge, establish an understanding of the international marketplace, and help the brokerage team evaluate clients' international exposures.
  • Communicate with international network on service of global programs. Maintain primary ownership of communication flow between network, State-side brokerage team and the client.
  • Review appropriate binding documentation and aide in development of quote comparison. Supervise invoicing process, coordinating delivery of documentation globally and monitor payments to avoid policy cancellation.
  • Assume ownership of professional development, continuously seeking opportunities to broaden technical insurance expertise.
  • Keep abreast of changing market conditions and informs team members and/or clients of major developments affecting various types of coverage.
  • Maintain, execute and resolve open items lists on a variety of projects for assigned clients.
  • Manage a Multinational Book of Business relative to the Global Services & Solutions model as follows:
    • Associate Global Specialist: First point of contact and day-to-day management of solutions-based resolution and anticipation of client needs on Corporate Basic and Complex Corporate clients; Secondary contact as directed by the primary or Sr. on Large & Complex as well as Jumbo level clients, managing open items, CSS oversite and day-to-day tasks touching both clients and markets. Estimated size of book 20-30 clients
    • Global Specialist: First point of contact and day-to-day management of solutions-based resolution and anticipation of client needs on Complex Corporate and Large & Complex clients; Secondary contact as directed by the primary or senior on Large & Complex as well as Jumbo level clients, managing open items, CSS oversite and day-to-day tasks touching both clients and markets. Will also be the secondary but senior point of contact on Corporate Basic or Corp Complex as a point of escalation, oversight, mentoring and training. Estimated size of book 10-25 clients
    • Senior Global Specialist: First point of contact and day-to-day management of solutions-based resolution and anticipation of client needs on Large & Complex and Jumbo clients; Secondary contact as a senior point of contact on Corporate Complex as well as Large & Complex clients as a point of escalation, oversight, mentoring and training. Will also be more involved on sales opportunities, potential of a tertiary role holding a more strategic client relationship depending on client. Estimated size of book 10-25 clients

Qualifications

Qualifications vary by level of Global Specialist:

  • Bachelor's Degree from an accredited college or university; international business or finance preferred
  • Insurance industry experience by level:
    • Associate Global Specialist: 2-5 years preferred but not required
    • Global Specialist: 3-10 years of experience depending on complexity of client mix
    • Senior Global Specialist: 8-20 years of experience depending on complexity of client mix along with education
  • Proficiency in foreign language(s), a plus
  • Qualified candidates will be those who demonstrate the following skills: effective verbal and written communication, time management and prioritization, strong attention to detail, customer service capabilities and commitment to personal growth
  • Proficiency in Microsoft Office Suite with a strong command of Excel

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

  • Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
  • Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only)
  • Retirement Benefits: Contributory Pension Plan and Savings Plan (401k).

EOE, including disability/vets