Field Service Technician I
1 month ago
Field Service Technician I
Location MI, Detroit
Department Field Support
Employment Type Full Time
Have you ever used the self-checkout in a Target Store? Played the slots at a Las Vegas Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).
We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.
Headquartered in Malvern, PA, CPI is supported by: >2,500 global associates, 7 manufacturing sites, 12 corporate offices and 43 service branches.
If you are interested in making a global impact, we are looking for a full-time Field Service Technician I to service Fort Wayne, IN and surrounding areas.
About the role:
The basic purpose for this position is responsibility for servicing, fixing, upgrading and performing preventative maintenance on coin & currency equipment, ATM’s, software and specialized office products located at client sites in Syracuse and surrounding area. The individual will work in coordination with sales and service at their branch.
Responsibilities and Duties:
Service, upgrade and perform preventative maintenance on company equipment
Travel by company provided vehicle on a daily basis to client sites
Work with branch employees to satisfy client needs
Address customer service requests within the specified contract response time
Extended Hours Coverage periods and ‘On-Call’ duty where applicable
Safeguard and Maintain a balanced vehicle stock parts inventory
Upkeep and cleanliness of company issued vehicle including scheduled service intervals
Safeguarding of any company issued assets including tablet computer and mobile phone
All other duties as required
Job Requirements :
3+ years of working in Technical Service position or similar background
Impeccable Integrity
Must be able to gain access to highly secured environments
Occupational licenses may be necessary to obtain depending on territory/accounts
Strong electromechanical aptitude
Excellent verbal and written communication skills, including a positive attitude
Strong Attention to details - able to proof their own work
Proficient in iOS, MS Office applications and Windows OS
Personable, approachable and able to work easily with others at all levels
Excellent ‘customer first’ communications skills
Extroverted and positive personality even in the most dire situations
Strong tendency to read and respond to body language and verbal cues
Tenacious and has the creativity and determination to continue with even the most difficult assignments
Exceptionally well organized and able to prioritize their work
Ability to set and track goals for themselves
Ability to multi-task and work on more than one project at a time
Ability to initiate and follow through on assignments without any coaching and work as a proactive team player
Able to commit to and meet project deadlines
Qualifications and Required Skills:
Required to travel, drive and be on the road servicing equipment at clients 90% of the time with about 10% overnight travel when needed.
Some long drive times are encountered depending on geographical territory covered
Available for periodic travel to Corporate Office for training classes
Able to lift, push or carry a minimum of 50 or more pounds such as large money counting machines and parts in and out of client sites
The job requires kneeling, bending, twisting, lifting and squatting to service equipment on the ground up to 60% of the time
Hand and wrist dexterity needed to turn screwdrivers and place parts and equipment
Phone or desk work about 10% of the time doing computer work, bench repair work, parts stocking, tracking service calls and setting up appointments
Ability to stand for long periods up to 75% of the time while servicing some equipment
Key Attributes for Success:
High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities
Excellent influencing skills, analytical and problem-solving skills and the ability to multi-task in a fast-paced environment
Ability to establish credibility and be decisive and able to recognize and support the organization's preferences and priorities
Results and people oriented with sound judgment—ability to balance other business considerations
Team player – able to work in a matrix organization
Excellent communication skills verbally and in writing
We offer:
Competitive salaries
Paid time off
Sick time off
Medical, dental, & vision insurance
Flexible spending accounts
Life insurance and disability benefits
401K with Company contribution
Community involvement
Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com .
Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.
#CPI #LI-CG1 #REMOTE
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