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Patient Services Representative

4 months ago

Plymouth, United States i-Health Full time
Description

The Patient Services Representative is responsible for patient registration and check in as well as additional administrative support functions while maintaining excellent customer service.

Part-time role, FTE .9, Monday - Friday 0530-1330 out of our Plymouth Orthopedic Surgery Center.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

About this position:

  • Greet and register surgery patients. Obtain all appropriate insurance information and signatures from patients at the time of registration
  • Verify all patients' insurance is accurately updated
  • Responsible for entering all new or changed patient information from pre-op phone call into system prior to patient having surgery
  • Manage and retrieve history and physical (H&Ps) process for upcoming surgery patients, as needed
  • Responsible for all patient chart preparation and break down of charts
  • Assists with patient pre-operative phone calls and surgery scheduling
  • Responsible for monitoring fax machine for filing operative reports, pathology reports etc.
  • Collaborates with other disciplines to maximize patient outcomes and ensure a smooth flow of the surgical experience
  • Accountable for reporting occurrences through the center's established reporting process related to employee and/or patient/visitor events
  • Fosters the developmental and educational process of self, colleagues, orientees and students (includes functioning as a preceptor)
  • Participates in acceptable continuing education, fostering career and skill development including meeting departmental continuing education requirements
  • Assists in managing controllable costs by the proper, non-wasteful use of surgery center resources
  • Any and all other duties as assigned

Education and Experience Requirements:

  • High School diploma/GED or equivalent
  • Medical terminology knowledge preferred
  • Customer Service experience
  • Administrative or Medical Office experience preferred
  • Current certification in basic CPR for Healthcare Professionals (BLS) or completed upon hire.

To remain compliant with CMS regulations, all ASC employees are to be fully vaccinated for COVID-19 unless they have a company approved medical or sincerely held religious belief exemption on file. Beginning February 28, 2022, new employees will be required to have completed their full COVID-19 vaccine series prior to starting employment and submit proof of vaccination.

Notes

  • Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
  • This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.





Infinite Health Collaborative (i-Health) is an Equal Employment/Affirmative Action employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.