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Member Engagement Representative

3 months ago

Everett, United States YMCA OF SNOHOMISH COUNTY Full time

The YMCA of Snohomish County provides jobs and careers with a cause. Every day, the Y makes a lasting impression in our communities through youth development, healthy living and social responsibility. Our unique work environment constantly changes to adapt to the needs of our communities. We are a non-profit, in the people business. This means that we help members meet a fitness or ability goal, see that children thrive in our childcare programs, encourage family togetherness, and give youth an opportunity to learn life skills through water safety, sports, and teen programming. Position Summary: Deliver quality service to our diverse members, guests, and program participants. Respond to member and guest needs, promote memberships and programs, and maintain cleanliness and organization of the Welcome Center and other areas of the facility. Job Duties/Responsibilities: Provide quality service to members, guests, and program participants in the branch and on the phone, contributing to member engagement and retentionEntry-level sales follow sales cycle (introduction/probing/close)Address and resolve membership concernsApply all YMCA policies, practices, and procedures ensuring a positive member experienceRespond to emergency situationsMonitor the locker rooms, and adhere to other safety guidelinesPerform other duties as assigned Qualifications: Minimum age 18Closing shifts: Minimum age 21Strong interpersonal and problem-solving skillsBasic computer skills/knowledge requiredFluency in a second language desired Y Culture: Build relationships with a diverse membership base in culturally responsive ways, connect members with one another and to the YMCAExhibit Caring, Honesty, Respect, and ResponsibilityComplete required training and certifications within established guidelinesArrive on time ready for the shift, and clock in/out within the timekeeping system