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Head of Collections and Recoveries

4 months ago

Denver, United States Funding Circle Full time

Who are we? We want to help small businesses win. That's why we're here.
We connect small business owners to investors - to create jobs, support local communities and power economies - because we believe that people are made to do more. And we want to help realize their goals.
So, we created the leading small business loan platform. At the end of 2022, Funding Circle and investors have lent $20.2 billion in 190,590 loans to 135,000 small business owners globally. There's never been a better time to join
Be part of the team that changes everything. Let's build the place where small businesses can get the funding they need to win and leave a legacy behind, forever.
This role sits within what we call the "Funnel" team. They are the face of Funding Circle and work passionately to make sure small businesses have an incredible experience in getting the funding they need.
What will you be doing?
Loan collections & recoveries is an essential part of our business. Funding Circle is seeking an experienced SBA 7(a) collections leader to join our team in Denver. The right candidate enjoys building and taking on new challenges. They will have experience successfully managing an SBA 7(a) collections and recoveries team.

  • Management & Team Building: Oversee a team of 8-10 debt servicing professionals, with expectations to continue to grow the team over time.
  • Strategy Development & Execution: Work with the Chief Risk Officer to refine the medium- and long-term vision for the collections function, and execute against the plan.
  • Keep abreast of the latest SBA servicing and liquidation SOP and ensure collection and recovery activities are in compliance with the SOP.
  • Prepare and submit to SBA loan guarantee packages.
  • Debt Collections & Loss Mitigation: Develop and execute strategy for resolving non-performing loans. Negotiate settlements, manage recovery and liquidation of collateral, and be in charge of all other loss mitigation activities for SBA and Non-SBA portfolios.
  • Portfolio Monitoring: Partner with Funding Circle's risk team to refine the data capture and monitoring system for Funding Circle's US loan portfolio (SBA and Non-SBA), and advise on preventative actions.
  • External Relationship Management: Manage relationships with our collections agencies and other loss mitigation advisors (e.g. law firms).
  • Compliance: Further develop policy for compliance with debt recovery and lending laws as the business scales.
  • International Coordination: Frequently interface with Funding Circle's US Credit, Risk, and Capital Markets teams to discuss recent trends.
  • Strategic Communications: Serve as point-of-contact for investors with respect to debt collections and recovery; further develop systems and processes to keep investors updated on their debt portfolios.


Are you?

  • 10+ years experience in managing a collections and recoveries team, including at least 3 years in SBA 7(a) loan collections and recoveries.
  • Highly organized with an ability to multi-task, work independently, plan, organize and follow through, and produce high-quality work products in a high-volume, deadline-oriented environment.
  • Excellent communicator with outstanding attention to detail.
  • Ability to set goals and provide coaching to the team to attain high performance.
  • Resourceful and diligent with a willingness to do what it takes to get the job done right.


Did you know?
Research shows that some people are less likely to apply to jobs unless they meet every single criteria. At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn't align perfectly with the requirements. You might just be the perfect fit.
Why should you join us?
We're gearing up for our biggest chapter yet - and it's being driven by all of our Circlers.
We think of ourselves as the career launchpad. A place to develop yourself, fast. Real work. Real experience. Real opportunities to collect skills. Think big remits and huge ownership to make great things happen.
Yes, it's target-driven and high-octane - but we like to play hard too. That's what makes us, us. Our vibrant culture is built around potential and creating a place where you can really be you. We keep it agile and open. All voices heard. Because we believe great ideas come from everywhere.
If you show skill and willing, we'll back you all the way. This is the place for you to build something incredible.
Our Benefits:

  • Unlimited PTO
  • Hybrid Working
  • Flexible Work Hours
  • Monthly Lifestyle subsidy
  • Spring Health EAP
  • Generous Parental Leave
  • No cost Healthcare options
  • PPO, HMO options available
  • 401(k) Retirement Match- vests right away
  • Commuter Benefit, WFH subsidy
  • Career Development Resources


It's in our differences that we find our strengths.
At Funding Circle, we celebrate and support the differences that make you, you. We're proud to be an equal opportunity workplace and affirmative action employer. We truly believe that diversity makes us better.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Want to Build the Incredible? We'd love to hear from you.
*Colorado Only* Base Salary range of $150,000 to $180,000 + benefits
The health and safety of Funding Circle employees is our top priority. Therefore, as a condition of employment, Funding Circle requires proof of COVID vaccination for all U.S.-based new hires beginning October 1, 2021. Reasonable accommodations will be made for medical or religious reasons consistent with applicable laws.
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