Current jobs related to Operations Manager Healthcare BPO - Westminster - Sagility LLC

  • Healthcare Operations Manager

    1 month ago

    Westminster, Massachusetts, United States Northcare Full time

    Position Overview:Join our dedicated team at NorthCare as a Clinic Practice Manager, where you will play a pivotal role in enhancing patient care and operational efficiency.Key Responsibilities:- Oversee daily clinic operations, ensuring smooth coordination at the front desk.- Foster a welcoming environment that supports patient recovery and satisfaction.-...

  • Healthcare Manager

    5 days ago

    Westminster, Maryland, United States LifeBridge Health Full time

    Job Title: RN Manager - Cath LabUnder the supervision of the Executive Director of Cardiovascular Services, this RN Manager will utilize leadership skills to coordinate patient care activities of the department and serve as unit liaison to director, medical staff, and other areas. The ideal candidate will employ a mastery function to advise and teach other...

  • Healthcare Operations Supervisor

    1 month ago

    Westminster, Colorado, United States UnitedHealth Group Full time

    Opportunity Overview:For individuals passionate about shaping the future of healthcare, this role presents a unique opportunity. We are advancing beyond traditional care models to implement health programs that are seamlessly integrated across the entire spectrum of care. This is a full-time position for a seasoned practice manager with a clinical focus,...

  • Healthcare Operations Supervisor

    4 weeks ago

    Westminster, Colorado, United States UnitedHealth Group Full time

    Opportunity Overview:For those who aspire to shape the future of healthcare, this is a remarkable opportunity. We are advancing beyond conventional care to develop health programs that are seamlessly integrated across the entire spectrum of healthcare services. This full-time role is designed for an experienced practice manager with a clinical focus,...

  • Healthcare Manager

    6 days ago

    Westminster, Maryland, United States LifeBridge Health Full time

    Job Title: RN Manager - Cardiovascular LabAt LifeBridge Health, we are seeking a skilled RN Manager to lead our Cardiovascular Lab team. As a key member of our leadership team, you will be responsible for coordinating patient care activities, serving as a liaison to directors, medical staff, and other areas, and employing leadership skills to advise and...

  • Healthcare Manager

    6 days ago

    Westminster, Maryland, United States LifeBridge Health Full time

    Job Title: RN Manager - Cardiovascular LabAt LifeBridge Health, we are seeking a skilled RN Manager to lead our Cardiovascular Lab team. As a key member of our leadership team, you will be responsible for coordinating patient care activities, serving as a liaison to directors, medical staff, and other areas, and employing leadership skills to advise and...

  • Healthcare Operations Supervisor

    4 weeks ago

    Westminster, Colorado, United States UnitedHealth Group Full time

    Opportunity Overview: For those looking to shape the future of healthcare, this is your chance. We are advancing beyond traditional care to implement health programs that are seamlessly integrated across the entire spectrum of services. This is a full-time role for a seasoned practice manager with a clinical focus, overseeing one of our family practices. The...

  • Maintenance Director

    2 weeks ago

    Westminster, Colorado, United States Epic Healthcare Full time

    {"title": "Maintenance Director", "description": "Maintenance Director Job SummaryEpic Healthcare is seeking a skilled and dedicated Maintenance Director to oversee all maintenance operations at our nursing home located in Wesminster, CA.The Maintenance Director will be responsible for ensuring the facility is safe, well-maintained, and compliant with all...

  • RN Nursing Unit Manager

    3 weeks ago

    Westminster, Maryland, United States Westminster Healthcare Center Full time

    Job SummaryWe are seeking a highly skilled and compassionate RN Nursing Unit Manager to lead our team of healthcare professionals at Westminster Healthcare Center. As a key member of our management team, you will be responsible for overseeing the daily operations of our nursing units, ensuring the highest level of patient care and satisfaction.Key...

  • Facilities Operations Manager

    3 days ago

    Westminster, Colorado, United States ACT Consulting, Inc. Full time

    Job Title: Site DirectorCT Consulting, Inc. is seeking a highly skilled and experienced Site Director to join our team. As a Site Director, you will be responsible for leading all aspects of site facilities operations, including maintenance and custodial services.Key Responsibilities:Plan, direct, and supervise facility management services, including...

  • Maintenance Director

    4 weeks ago

    Westminster, California, United States Frontier Management (OR) Full time

    Maintenance Director - Operations ManagerFrontier Management (OR) Seeks a Skilled LeaderWe are seeking a highly skilled and dedicated Maintenance Director - Operations Manager to oversee all maintenance operations at our facility. This key role will be responsible for ensuring the efficient operation of our building systems, equipment, and maintenance...

  • Restaurant Operations Manager

    1 month ago

    Westminster, Colorado, United States Hut American Group Full time

    **Pizza Hut Restaurant Operations Manager****Elevate your career while fostering a welcoming environment for both customers and staff through teamwork and commitment.**If you possess a wealth of leadership experience, it’s time to embark on a rewarding journey with us. You are a born leader, passionate about recruiting, training, and assembling a...

  • Operations Manager

    4 weeks ago

    Westminster, Colorado, United States Donut Holdings, Inc. Full time

    Job Title: Production SupervisorReports To: Kitchen ManagerFLSA Status: Non-ExemptSummary: Under general direction of the Kitchen Manager, to be responsible for a donut shop operation, to include the production of quality baked goods according to stringent deadlines, based on a precise knowledge of all of the company outlined recipes.Key...

  • Healthcare Social Services Manager

    4 weeks ago

    Westminster, Maryland, United States LifeBridge Health Full time

    POSITION OVERVIEW:The Social Work Case Manager plays a vital role in collaborating with the healthcare team to ensure seamless care for patients. This position focuses on minimizing delays and preventing service denials while providing essential support to inpatients.KEY RESPONSIBILITIES:Coordinate with community organizations to address issues such as...

  • Operations Manager

    4 months ago

    Westminster, United States Pacific Dental Services Full time

    Responsibilities Modeling company culture, values, standards and best operational practices based on the We Believe Behavioral Framework; actively learning how to create an environment that promotes PDS culture and values daily Assessment, hiring and retention of right fit team members through comprehensive training, supervision, counseling and...

  • Operations Manager

    5 days ago

    Westminster, California, United States Target Full time

    About the RoleWe are seeking an experienced Operations Manager to join our team at Target. As a key member of our Distribution and Receive Centers, you will play a critical role in ensuring the efficient and safe movement of products to our guests.Key ResponsibilitiesLead and motivate a team of distribution center employees to achieve productivity, growth,...

  • Food Service Operations Manager

    4 weeks ago

    Westminster, Colorado, United States CH&Co Group Full time

    Job Title: Food Service Operations ManagerJob Summary:We are seeking an experienced Food Service Operations Manager to join our team at CH&Co Group. As a Food Service Operations Manager, you will be responsible for ensuring the delivery of high-quality food and beverage services to our clients across various industries, including workplaces, leisure, stadia,...

  • Assistant Manager

    4 weeks ago

    Westminster, Colorado, United States Kum & Go, LC Full time

    About the RoleWe are seeking a highly motivated and experienced Assistant Manager to join our team at Kum & Go, LC. As a key member of our store operations team, you will be responsible for leading a high-performing team, driving sales growth, and ensuring exceptional customer service.Key ResponsibilitiesRecruit, train, and develop a high-performing team to...

  • Healthcare Professional

    4 weeks ago

    Westminster, Colorado, United States TravelNurseSource Full time

    About the PositionWe are seeking a skilled Operating Room Registered Nurse to join our team at TravelNurseSource. As a travel nurse, you will have the opportunity to work in various healthcare settings, gaining exposure to diverse patient populations, medical procedures, and healthcare systems.Key ResponsibilitiesProvide high-quality patient care in an...

  • Healthcare Reception Specialist

    4 weeks ago

    Westminster, Maryland, United States ExpressCare Urgent Care Full time

    Job OverviewFull-Time Healthcare Reception SpecialistExpressCare Urgent Care Centers is actively seeking dedicated and adaptable Healthcare Reception Specialists who excel in a dynamic environment. Our facilities operate every day of the week from 9 AM to 9 PM. Full-time team members are scheduled for three shifts weekly. Flexibility to work weekends and...

Operations Manager Healthcare BPO

3 months ago

Westminster, United States Sagility LLC Full time

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Operations Manager Healthcare BPO

Job Description:

Sagility LLC is a global leader in business process management and member/patient experience, combining technology-powered services with decades of healthcare domain expertise to drive positive outcomes. We optimize the entire member experience through service offerings such as utilization management, care management, and an aging in place product suite focused on better health outcomes. 

 

If you seek an opportunity to work with top clients around the world and be part of an enriching and nurturing work environment, check out this career opportunity with the Sagility Team 

 

We are currently seeking a talented Healthcare Operations Manager to join our team 

The mission of the job is to contribute to the overall client satisfaction, retention and account profitability objectives by ensuring the operational performance standards for each assigned account are met and enhanced. 

 

Key Requirements: 

  • Provides day-to-day leadership, coaching and development to direct reports. 

  • Reviews operating statistics regularly to ensure client and Sagility goals are being met in areas of service quality and timeliness. Typical areas of focus include quality monitoring scores, customer satisfaction, account notations, call handle times, abandon rates and service levels.   

  • Identifies areas of process improvement and works effectively within the organization to implement resolutions on a timely basis.  Areas for improvement should be targeted at increasing client satisfaction and/or company profitability.   

  • Oversees necessary enhancements to client programs or servicing therein.  This may include areas such as staffing, training, attendance, and quality.  Works closely with Account Management and Workforce Management to optimize staffing to achieve proper balancing of client servicing objectives and company profitability.   

  • Responsible for service quality for all work performed by his/ her employees.  Ensures quality evaluations are being properly conducted.  

  • Participates in client visits and roundtables to provide input on program performance or new programs being offered. 

  • Coordinates with other Operation Managers to balance needs of individual team with needs of entire organization. 

 

Education, Experience, and Skills: 

  • BA/BS in Business Administration or related field or equivalent experience  

  • Demonstrated ability to make complex decisions and solve problems for call center processes using qualitative, quantitative, and financial data, while considering impact of decision on others.   

  • Proven ability to delegate and manage workloads and projects across functions within Sagility. 

  • Demonstrated written and verbal communication skills to include presentation ability and interaction with wide variety of internal and external customers. 

  • Demonstrated ability to strategically improve and/or transform processes across functions within Sagility. 

  • Demonstrated ability to manage a budget. 

  • Demonstrated ability to strategically lead, motivate, and develop work team towards improved performance. 

  • Intermediate knowledge of PC applications for word processing, spreadsheet, presentations etc. 

  • 4 plus years of relevant experience, including 3 years in management. 

  • Advanced knowledge of telecommunications and call center management systems and terminology.  

  • Healthcare experience preferred. 

 

Sagility Offers Competitive Benefits Including: 

  • Medical 

  • Dental 

  • Vision 

  • Life Insurance 

  • Short-Term and Long-Term Disability 

  • Flexible Spending Account 

  • Life Assistance Program 

  • 401K with employer contribution 

  • PTO and Sick Time 

  • Tuition Reimbursement 

 

Join our team, we look forward to talking with you  

An Equal Opportunity Employer/Vet/Disability 

 

Location:

Work@Home USAUnited States of America