Senior Event Manager
3 weeks ago
The Signia by Hilton Atlanta is looking for their next Senior Event Manager
About Signia by Hilton Atlanta:
Located in the heart of Atlanta, Signia by Hilton Atlanta is a premier destination for both business and leisure travelers. The hotel features state-of-the-art event spaces, perfect for hosting large conferences, weddings, and social gatherings. This role is ideal for an experienced event manager who excels in handling complex events and ensuring a seamless experience from start to finish.
Ideal Candidate:
- Experience: Minimum of 2 years of hospitality experience at the manager level, including supervision of 1-3 people.
- Skills: Strong organizational and communication skills, problem-solving abilities, and experience in customer relations.
- Qualifications: Knowledge of hotel property management systems (Delphi.fdc) is a plus.
The Benefits:
Hilton is proud to have an award-winning workplace culture ranking #1 Best Workplace by Great Place to Work & Fortune.
We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage - for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Access to a wide variety of educational credentials (e.g., college degrees, high school completion, English-language learning, digital literacy, professional certificates, and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
**Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable
What will I be doing?
As Senior Event Manager, you will be responsible for event documentation and coordination with Sales, hotel departments, and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. Specifically, you will:
- Organize, plan, and prioritize duties by developing plans and goals.
- Communicate timely with internal and external clients via various channels.
- Build and maintain relationships with clients to meet and exceed their expectations.
- Demonstrate knowledge of job systems, products, and processes.
- Resolve conflicts and handle complaints, settling disputes, and resolving grievances.
- Sell and influence both internal and external clients.
- Make decisions and solve problems by analyzing and evaluating issues to determine the best solutions.
- Ensure high-quality service by understanding guest needs Organize, plan, and prioritize duties by developing plans and goals.
- Communicate timely with internal and external clients via various channels.
- Build and maintain relationships with clients to meet and exceed their expectations.
- Demonstrate knowledge of job systems, products, and processes.
- Resolve conflicts and handle complaints, settling disputes, and resolving grievances.
- Sell and influence both internal and external clients.
- Make decisions and solve problems by analyzing and e and providing direction, guidance, and coaching as needed.
- Participate in customer site inspections and assist with the sales process as necessary.
- Perform other duties as necessary based on business needs.
- Maintain regular attendance. #LI-AT3
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all #LI-AT3
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