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Technician - Slots II

2 months ago

Kansas City, United States Bally's Kansas City Full time
DescriptionWhy Bally's?

Bally’s Corporation is one of the world’s leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain.

A career with Bally’s means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for youThe Role

Repair, maintain, and monitor the operation of assigned electronic gaming devices. Participate in moves of slot-related equipment. Create a memorable experience by providing excellent guest service.Responsibilities

  • Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times.
  • Be able to deal with high-volume customer interactions, and be consistently outgoing, upbeat, and cheerful.
  • Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
  • Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel; seek to resolve all situations in a manner that maintains positive guest relationships.
  • Ensure slot-playing guests are kept in play by providing friendly and helpful service at all interactions.
  • Utilize open body language to guests on the casino floor while patrolling; politely speak with and assist guests as needed.
  • Have complete knowledge of all events and promotional activities.
  • Troubleshoot, repair, and maintain slot-related equipment on the casino floor and in the slot shop to board component level.
  • Maintain working knowledge of installation, set-up, configuration and repair of all slot equipment manufacturer models and peripheral devices utilized on the casino floor.
  • Participate in the installation, movement, and removal of slot-related equipment.
  • Assist in the development of departmental training materials for Slot Technicians.
  • Maintain proper logs in compliance with Missouri Gaming Commission regulations and internal controls.
  • Promptly and professionally respond to all calls.
  • Keep work area in a clean and orderly manner.
  • Ensure the safety and security of all customers and team members.
  • Comply with all policies and procedures established by Isle of Capri Casino and departmental management.
  • Perform other duties as assigned or reasonably requested by any member of management. Qualifications
    • A high school diploma or GED is preferred.
    • A two-year degree in the electronics field or equivalent work experience is preferred.
    • Must obtain Missouri Gaming Commission occupational license.
    • Knowledge of hand tools, electronic testing and repair devices / equipment.
    • Appropriate use of personal computers, telephones with voice mail systems, fax machines, and two-way radios.
    • Ability to write technical statements.
    • Must be able to work any assigned shift, including late nights, weekends, holidays, and overtime.
    • Read, write, and understand complex instructions and electrical schematics.
    • Communicate appropriately with all casino customers, casino departments, and fellow team members.
    • Understand, and adhere to, all Missouri Gaming Commission regulations and any other applicable federal, state, and/or local regulations.
    • Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures. What’s In It For You
    • Competitive Salary with annual performance reviews
    • Comprehensive health coverage plan that includes medical, dental, and vision
    • 401(K)/ Company Match
    • Employee Stock Purchase Plan
    • Access Perks and Childcare discounts

      Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

      Source: Hospitality Online