Emergency Department Registrar

1 month ago

Ann Arbor, United States University of Michigan Health System Full time
Job Summary

Interview patients to obtain/verify correct mailing address, phone numbers, other personal/demographic information, emergency contacts, primary-care physician, insurance information and the person who is financially responsible for treatment. Input all information into the Michigan Medicine electronic health record called MiChart. Contact insurance companies via online resources or by phone to ensure health insurance coverage is active, and that our information is correct. Work collaboratively with patients and insurance companies when a potential billing issue exists. Facilitate lines of communication between admitting staff, Emergency Department staff and Social Work to ensure seamless registration and admission process. Obtain signatures on consent-to-treat and Medicare admission forms. Collect copays for both Adult Emergency Department and Children's Emergency Department. Provide assistance to callers pertaining to the MyUofMHealth patient portal. Consistently demonstrate effective high level customer service.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?
  • Excellent medical, dental and vision coverage effective on your very first day
  • 2:1 Match on retirement savings

Responsibilities*
  • Interview patients, parents, and guardians at bedside and by phone to collect and verify demographic, physician and insurance information. Follow interview script to ensure the collection of all essential registration data elements.
  • Identify and resolve patient's insurance issues that could result in claim rejections or over-payments. Verify insurance eligibility using on-line systems and manual processes to ensure coverage is in effect and patient is listed on the policy.
  • Communicate with insurance companies, and other Michigan Medicine departments on behalf of the patient in an effort to resolve issues. When necessary, involve and guide the patient through the steps needed to achieve successful issue resolution.
  • Identify financially at-risk patients and families. Complete basic eligibility screening for Medicaid, Michigan Health Insurance Marketplace plans and/or M-Support financial assistance program. Connect patients and families to appropriate department for completion of their financial counseling, application and enrollment into appropriate insurance or assistance plan.
  • Identify patient balances and provide basic-level explanation on source of the balance such as date of service, charges, insurance payments/adjustments/denials and patient responsibility. Print itemized statements. Collect and post payments.
  • Provide assistance by phone pertaining to MyUofMHealth patient portal enrollment, activation, and account recovery requests. Also provide navigational and basic portal technical support to callers. Escalate more complex trouble-shooting calls when needed following established procedures.
  • Recognize process and system problems and take the appropriate steps to investigate and resolve them. Utilize Lean principles to add value to processes and reduce waste. Escalate issues to the appropriate person when necessary. Represent department with other departments, clinic partners and insurance companies on an 'as needed' basis.
  • Meet all Michigan Medicine annual competencies and maintain the highest level of customer service, confidentiality and data integrity.

Required Qualifications*
  • High school diploma or G.E.D
  • Customer-focused interpersonal and communication skills
  • Computer literacy; ability to enter a substantial amount of data while maintaining a high level of accuracy
  • Technology skills mentioned above.

Desired Qualifications*
  • Healthcare registration and billing experience
  • Two years of work experience in an office or customer service setting with an outstanding record of attendance and punctuality
  • Knowledge of group health plans, government health plans, automobile and workers compensation plans
  • Knowledge of Michigan Medicine policies, procedures, regulatory requirements and information systems
  • Work experience in a health care setting
  • Associate's or Bachelor's degree or equivalent experience and education.

Work Schedule

Hours: Sun 7a-7:30p, Thu 7a-7:30p, Fri 7a-3:30p, Sat 11a-7:30p

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

  • Emergency Department Registrar

    1 month ago

    Ann Arbor, Michigan, United States University of Michigan Health System Full time

    Job Summary Interview patients to obtain/verify correct mailing address, phone numbers, other personal/demographic information, emergency contacts, primary-care physician, insurance information and the person who is financially responsible for treatment. Input all information into the Michigan Medicine electronic health record called MiChart. Contact...

  • Administrative Assistant to the Registrar

    1 month ago

    Ann Arbor, United States University of Michigan Full time

    Summary The School of Social work is seeking a highly motivated and adaptable Administrative Assistant Associate to provide high quality administrative support to the School of Social Work's Registrar office. This position reports to the School Registrar and assists the office in maintaining academic records of students in our programs.  ...

  • Travel Nurse RN

    2 days ago

    Ann Arbor, Michigan, United States Trinity Health FirstChoice Full time

    Job SummaryWe are seeking a skilled Travel Nurse RN to join our team at Trinity Health FirstChoice. As a Travel Nurse RN, you will be responsible for providing high-quality patient care in the Emergency Department.Key ResponsibilitiesProvide direct patient care in the Emergency Department, including assessing, diagnosing, and treating patients.Develop and...

  • Emergency Room Administrative Associate

    1 week ago

    Ann Arbor, Michigan, United States University of Michigan Health System Full time

    Position OverviewThe Emergency Department at the University of Michigan Health System is dedicated to delivering exceptional healthcare services to both adults and children. We are currently in search of dedicated, compassionate, and patient-focused individuals to enhance our clerical team and contribute to our mission of providing an outstanding experience...

  • Chair of the Department of Psychiatry

    1 month ago

    Ann Arbor, Michigan, United States University of Michigan Medical School Full time

    Search for the Chair of the Department of Psychiatry University of Michigan Medical School, Michigan Medicine Ann Arbor, MI The University of Michigan Medical School (UMMS) invites applications and nominations for a nationally recognized and visionary leader to become the next Chair of the Department of Psychiatry . This is an opportunity to build on a...

  • Pediatric Emergency Nurse

    5 days ago

    Ann Arbor, Michigan, United States University of Michigan Full time

    About the RoleWe are seeking a highly skilled and compassionate Registered Nurse to join our team in the Children's Emergency Services department at the University of Michigan Health System. As a Pediatric Emergency Nurse, you will play a critical role in providing exceptional patient care to children of all ages and pediatric specialties.Key...

  • Registered Nurse

    2 days ago

    Ann Arbor, Michigan, United States University of Michigan Full time

    Job SummaryWe are seeking a highly skilled and compassionate Registered Nurse to join our team in the Children's Emergency Services department at the University of Michigan Health System. As a Pediatric Emergency Nurse, you will play a critical role in providing exceptional patient care to children of all ages and pediatric specialties experiencing emergent...

  • Emergency Medicine Physician Assistant

    1 week ago

    Ann Arbor, Michigan, United States University of Michigan Full time

    Position OverviewMichigan Medicine, a leader in delivering exceptional patient care, is in search of a dedicated Physician Assistant (PA) to enhance our Emergency Department (ED) team.About the Emergency DepartmentThe ED operates as a Level 1 trauma center catering to both adults and children, managing approximately 105,000 patient visits annually. This...

  • Wolverine Services Representative Senior/Intermediate

    1 month ago

    Ann Arbor, United States University of Michigan Full time

    A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. The Wolverine Services Representative position aids in student success by assisting with...

  • Clinical Support Associate for Emergency Services

    2 weeks ago

    Ann Arbor, Michigan, United States University of Michigan Health System Full time

    Job OverviewThe Emergency Department at the University of Michigan Health System is dedicated to delivering exceptional healthcare services to both adults and children. We are currently in search of dedicated, empathetic, and patient-focused individuals to become integral members of our clerical team, united in our mission to enhance the experience of our...

  • Emergency Medicine Physician Assistant

    1 week ago

    Ann Arbor, Michigan, United States University of Michigan Full time

    Position OverviewMichigan Medicine is renowned for its dedication to delivering exceptional, family-centered healthcare. We are currently seeking a skilled Physician Assistant to become a vital part of our Emergency Department (ED) team.About the Emergency DepartmentThe ED serves as a Level 1 trauma center catering to both adults and children, with an...

  • Travel Nurse RN

    1 month ago

    Ann Arbor, United States Trinity Health FirstChoice Remote Work Freelance Full time

    Trinity Health FirstChoice is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Ann Arbor, Michigan.Job Description & RequirementsSpecialty: ED - Emergency DepartmentDiscipline: RNDuration: 13 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelEvery Other"Trinity Health is one of the largest multi-institutional...

  • Travel Nurse RN

    1 month ago

    ann arbor, United States Trinity Health FirstChoice Full time

    Trinity Health FirstChoice is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Ann Arbor, Michigan.Job Description & RequirementsSpecialty: ED - Emergency DepartmentDiscipline: RNDuration: 13 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelEvery Other"Trinity Health is one of the largest multi-institutional...

  • Travel Nurse RN

    1 month ago

    Ann Arbor, United States trinity health firstchoice Remote Work Freelance Full time

    Trinity Health FirstChoice is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Ann Arbor, Michigan. Job Description & Requirements Specialty: ED - Emergency DepartmentDiscipline: RNDuration: 13 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelEvery Other"Trinity Health is one of the largest...

  • Travel Nurse RN

    3 months ago

    Ann Arbor, United States Trinity Health FirstChoice Full time

    Job DescriptionTrinity Health FirstChoice is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Ann Arbor, Michigan.Job Description & RequirementsSpecialty: ED - Emergency DepartmentDiscipline: RNDuration: 13 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelEvery Other"Trinity Health is one of the largest...

  • Travel Nursing Contract

    1 month ago

    Ann Arbor, MI, United States Trinity Health FirstChoice Full time

    Trinity Health FirstChoice is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Ann Arbor, Michigan. Specialty: ED - Emergency Department ~ Shift: 12 hours, nights ~ Employment Type: Travel Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse...

  • Travel Nursing Contract

    1 month ago

    Ann Arbor, MI, United States Trinity Health FirstChoice Full time

    Trinity Health FirstChoice is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Ann Arbor, Michigan. Specialty: ED - Emergency Department ~ Shift: 12 hours, nights ~ Employment Type: Travel Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse...

  • Pool Safety and Emergency Response Professional

    2 days ago

    Ann Arbor, Michigan, United States Ann Arbor YMCA Full time

    Job SummaryThe Ann Arbor YMCA is seeking a highly skilled and dedicated Lifeguard to join our Aquatics Department. As a Lifeguard, you will be responsible for ensuring the safety of all patrons in and around the pool area.Key Responsibilities**Serve as a Role Model**: Demonstrate the YMCA's core values of caring, honesty, respect, and responsibility to...

  • REGISTERED NURSE: Mott Childrens Hospital

    2 weeks ago

    Ann Arbor, United States University of Michigan Full time

    Summary Children's Emergency Services (CES) is a primary entry point for children 0-20 years of age admitted to CS Mott Childrens Hospital, a verified Level One Pediatric Trauma Center and tertiary facility with referrals from across the state. CES nurses partner with board certified pediatric emergency medicine faculty and pediatric residents to...

  • Emergency Medicine Physician Assistant

    6 days ago

    Ann Arbor, Michigan, United States University of Michigan Full time

    Position OverviewThe University of Michigan is seeking a dedicated and skilled Physician Assistant (PA) to become a vital part of our Emergency Medicine team. This role is situated within a high-volume, Level 1 trauma center that caters to both adult and pediatric patients, handling approximately 105,000 visits annually. The fast-paced environment offers a...