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Technical Account Manager

2 months ago

Minneapolis, United States SPS Commerce Full time

Description

SPS Commerce is growing- We are searching for a Technical Account Manager (TAM) to join our Community Retail Grocery team. As a TAM you drive confidence in future growth opportunities by maintaining a stable technical solution and ongoing alignment that lay the foundation for business transformation. You will also proactively prescribe enhancements to a customer's solution utilizing insights and trends.

This is the perfect opportunity for someone to use their technical knowledge, problem-solving capabilities and relationship management skills to elevate the customer experience.

This is a hybrid role based out of our MN office.

Does this sound like you?

  • You can practice the subtle art of influence, gaining support and commitment from both internal and external stakeholders.
  • Initiative is in your blood. You have a demonstrated success analyzing situations and developing recommendations and action plans. You don't stop until the job is done.
  • Fast-paced work environments are where you thrive. You can work with minimal supervision, while taking initiative and setting priorities for yourself daily.
  • You are customer focused. You can forge strong working relationships and instill trust while solving problems and driving value for customers.

The Day-to-Day

The Technical Account Manager positively impacts customer retention and growth while promoting overall operational success, by monitoring customer portfolios within their Customer Success segment, mitigating customer effort and support engagements by providing relevant technical guidance. The TAM advises and advocates for accounts, coordinating with SPS teams to ensure customer needs are addressed.

  • Build and maintain working operational relationships with suppliers, retailers, and internal SPS teams
  • Reduce demand for support through proactive customer engagements, data monitoring and increased data success rates
  • Act as a technical escalation point of contact for designated accounts and coordinate with internal teams to reach issue resolution
  • Improve customer experience by providing best practice recommendations and best-in-class support through trend analysis and case monitoring
  • Maintain regular communication with key stakeholders in account portfolio
  • Lead or participate in multiple ongoing customer projects and demonstrate adaptability when faced with potentially conflicting priorities
  • Champion customer and support organization needs by acting as a liaison in cross-departmental discussions and projects

Education and Experience

  • Bachelor's degree and a minimum of 2 years of related experience; or equivalent combination of education and experience
  • Strong verbal and written communication skills
  • Ability to work successfully with key stakeholders across all levels and functions
  • Ability to work off-peak hours and limited on-call availability, including some evening and weekend shift work (rotational)

Why join SPS?

We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world's largest retail network, and we don't just lead the industry, we are the industry.

At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.

Careers don't just grow here, they're made here.

EOE including disability/veteran

SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

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