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Shipping and Customer Service Assistant Manager

1 month ago

New York, United States Brand Capital Group Full time

 Job Description:
As the Shipping and Customer Service Assistant Manager, you will play a crucial role in ensuring the smooth and efficient operation of our shipping and customer service processes. Your responsibilities will include Data Entry: Accurately input and manage order information, including product details, delivery dates, and customer information.
Create Reports: Generate ATS and bulk reports for weekly review by the sales department.
Input and Review Overseas Packing Lists: Enter and review packing lists to ensure accurate and complete shipments.
Reviewing Routing Guides: Examine routing guides to optimize shipping routes and reduce costs.
Delivery Confirmation: Check with freight forwarders to confirm delivery status and resolve any issues.
Warehouse Coordination: Partner with the warehouse team to ensure timely and correct shipments and address any discrepancies or delays.
Key Responsibilities:
Monitor and update shipping schedules to ensure on-time delivery.
Maintain and improve shipping and customer service procedures.
Resolve shipping and customer service issues promptly and professionally.
Provide excellent customer service by addressing inquiries and concerns.
Collaborate with other departments to streamline processes and enhance efficiency. 
Qualifications:
Previous experience in shipping, logistics, or customer service management in the fashion sector is preferred.
Strong organizational and data entry skills with attention to detail.
Ability to work effectively in a fast-paced environment.
Excellent communication and problem-solving skills.
Proficiency with A2000 and Microsoft Office Suite.
What We Offer:
Competitive salary and benefits package.
Opportunities for professional growth and development.
A supportive and dynamic work environment.