Technical Architect Customer Workflow Field Service Management
11 hours ago
Job Description
What you get to do in this role:
The Technical Architect for Customer & Industry Workflows is a strategic and technical leader responsible for guiding clients through the implementation of ServiceNow’s Customer Service Management (CSM) and Field Service Management (FSM) solutions. This role focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency. The successful candidate will possess deep expertise in field service management, coupled with a strong understanding of customer service workflows, to solve complex client challenges and advocate for customer needs within ServiceNow.
Key Responsibilities
Project Delivery
Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions. Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for CSM and FSM implementations. Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments. Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively. Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more. Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges. Mentor and guide developers and consultants on best practices in technical design and field service management workflows.Pre-Sales Support
Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on FSM. Demonstrate thought leadership by contributing to webinars, whitepapers, and community groups, highlighting expertise in field service management.Product Collaboration
Engage with ServiceNow product teams to provide feedback and insights on new FSM features, capabilities, and best practices. Participate in go-to-market strategies for new service offerings, ensuring alignment with field service management trends and customer needs.Qualifications:
Qualifications
Experience: A minimum of 8 years in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps. Demonstrable experience with ServiceNow CSM and FSM solutions is strongly preferred.
Field Service Management Expertise: Proven track record in designing and implementing FSM solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices.
Leadership Skills: Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in field service contexts.
Technical Skills: Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within FSM environments. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
Certifications: Must hold or be able to achieve within the first 90 days ServiceNow certifications for Customer Service Management and Field Service Management Implementation Specialist, and Certified Technical Architect within the first year.
Required Certifications
Mandatory:
Certified System Administrator Certified Application Designer Certified Implementation Specialist – CSM and FSM (within 90 days) Certified Technical Architect (within first year)Preferred:
Salesforce Service Cloud Consultant Salesforce CTA Salesforce Field Service Lightning Certified Implementation Specialist – IT Service Management Certified Implementation Specialist – IT Operations Management Certified Master ArchitectThis role is ideal for a technical expert passionate about driving field service transformation and customer service excellence through innovative ServiceNow solutions.
FD21
Not sure if you meet every qualification? We still encourage you to apply We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
-
Austin, United States ServiceNow Full timeCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based...
-
Technical Architect for Customer Workflows
2 days ago
Austin, Texas, United States ServiceNow Full timeJob DescriptionAs a Technical Architect for Customer Workflows at ServiceNow, you will play a strategic and technical leadership role in guiding clients through the implementation of our Customer Service Management (CSM) and Field Service Management (FSM) solutions. Your expertise in field service management and customer service workflows will enable you to...
-
Field Service Customer Engineer
2 weeks ago
Austin, United States Advantage Technical Full timeWe're seeking a dynamic individual to lead customer-facing technical support and contribute to the growth of our client’s presence in semiconductor fabs in Austin and globally. This hybrid role combines sales engineering, new product development, and field technical support, with responsibilities ranging from identifying customer needs and guiding product...
-
Field Service Customer Engineer
2 weeks ago
austin, United States Advantage Technical Full timeWe're seeking a dynamic individual to lead customer-facing technical support and contribute to the growth of our client’s presence in semiconductor fabs in Austin and globally. This hybrid role combines sales engineering, new product development, and field technical support, with responsibilities ranging from identifying customer needs and guiding product...
-
Field Service Customer Engineer
4 weeks ago
Austin, United States Advantage Technical Full timeWe're seeking a dynamic individual to lead customer-facing technical support and contribute to the growth of our client’s presence in semiconductor fabs in Austin and globally. This hybrid role combines sales engineering, new product development, and field technical support, with responsibilities ranging from identifying customer needs and guiding product...
-
Technical Architect
2 months ago
Austin, Texas, United States VML MAP Full timeDo you want to design and architect the technical solutions behind some of the worlds largest and most advanced customer journeys? Are you driven by transforming the needs of business stakeholders into innovative solutions on leading CRM and marketing automation platforms? Would you like to join one of the leading digital agencies in the world? Then you...
-
Technical Architect
3 weeks ago
Austin, United States VML MAP Full timeDo you want to design and architect the technical solutions behind some of the worlds largest and most advanced customer journeys? Are you driven by transforming the needs of business stakeholders into innovative solutions on leading CRM and marketing automation platforms? Would you like to join one of the leading digital agencies in the world? Then you...
-
Business Automation Technical Architect
2 weeks ago
Austin, Texas, United States Octo Consulting Group Full timeOverviewAt Octo Consulting Group, we seek a Technical Solution Architect specializing in Business Automation to drive impactful solutions that enhance business processes through Intelligent Automation.Your Role and ResponsibilitiesThe Technical Solution Architect will serve as a trusted advisor, guiding clients in transforming their business operations by...
-
Principal Consultant Customer Industry Workflow
1 month ago
Austin, Texas, United States ServiceNow Full timeJob DescriptionThe CIWF Principal Consultant specializes in implementing ServiceNow's Customer and Industry Workflow solutions based on best practices all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving the most relevant customer challenges—providing support during sales...
-
Austin, United States ServiceNow Full timeJob Description The Principal Consultant is a functional and technical expert consulting with customers on implementing ServiceNow’s Financial Services Operations (FSO) solutions based on best practices for Banking and Insurance – all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on...
-
Principal Consultant, Customer
1 month ago
Austin, United States ServiceNow Full timeCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based...
-
Principal Consultant, Customer
1 month ago
Austin, United States ServiceNow Full timeJob DescriptionJob DescriptionCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®....
-
Principal Consultant, Financial Services Customer
11 hours ago
Austin, United States ServiceNow Full timeCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based...
-
Austin, United States ServiceNow Full timeJob Description As a member of our Customer Workflows Product and Solutions Marketing team, you will have a major impact on our future success by providing competitive research, analysis, and differentiated positioning and messaging, covering all Customer Workflows products. In this role, you will have an opportunity to influence revenue growth for one of...
-
Austin, Texas, United States Octo Consulting Group Full timeAbout the RoleWe are seeking a highly skilled Technical Solution Architect in Business Automation to join our team at Octo Consulting Group. As a Technical Solution Architect, you will play a critical role in designing and implementing business automation solutions that drive business value and improve operational efficiency.Key ResponsibilitiesDesign and...
-
Business Automation Technical Architect
3 weeks ago
Austin, Texas, United States Octo Consulting Group Full timeOverviewAt Octo Consulting Group, we are seeking a Technical Solution Architect who specializes in Business Automation. This role is pivotal in understanding client needs and crafting sophisticated, high-quality solutions that yield significant results. You will oversee the entire solution lifecycle, from gathering requirements to successful implementation,...
-
Senior Technical Architect
2 weeks ago
Austin, Texas, United States Favor Delivery Full timePosition Overview As a Senior Technical Architect at Favor Delivery, you will play a pivotal role in shaping the technological landscape of our operations. Our mission is to ensure 'Anything Delivered' through innovative engineering solutions that enhance logistics and customer experience. Key Responsibilities Architectural Leadership: Define and...
-
Austin, United States ServiceNow Full timeJob DescriptionJob DescriptionCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless...
-
Austin, United States ServiceNow Full timeCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Business Automation Technical Architect
2 weeks ago
Austin, Texas, United States Octo Consulting Group Full timeOverviewAt Octo Consulting Group, we seek a Technical Solution Architect who specializes in Business Automation. This role involves understanding client needs and crafting sophisticated, high-quality solutions that drive significant results. You will take charge of the overall leadership and execution of solutions from the initial requirement gathering to...
