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Technical Architect for Customer Workflows
2 months ago
As a Technical Architect for Customer Workflows at ServiceNow, you will play a strategic and technical leadership role in guiding clients through the implementation of our Customer Service Management (CSM) and Field Service Management (FSM) solutions. Your expertise in field service management and customer service workflows will enable you to solve complex client challenges and advocate for customer needs within ServiceNow.
Key Responsibilities- Project Delivery
- Act as the primary technical liaison for projects, ensuring the highest quality of delivered solutions.
- Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for CSM and FSM implementations.
- Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.
- Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively.
- Perform hands-on development on the ServiceNow platform, leveraging all ServiceNow technologies and capabilities.
- Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges.
- Mentor and guide developers and consultants on best practices in technical design and field service management workflows.
- Pre-Sales Support
- Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on FSM.
- Demonstrate thought leadership by contributing to webinars, whitepapers, and community groups, highlighting expertise in field service management.
- Product Collaboration
- Engage with ServiceNow product teams to provide feedback and insights on new FSM features, capabilities, and best practices.
- Participate in go-to-market strategies for new service offerings, ensuring alignment with field service management trends and customer needs.
About ServiceNow
ServiceNow is a leading provider of cloud-based services for IT, customer service, and security operations. Our platform enables organizations to automate and streamline their operations, improving efficiency and reducing costs.
