Marketing Channel Execution

3 weeks ago

Philadelphia, United States JPMorgan Chase Full time

Job Description
We are seeking an experienced and highly effective Project Manager to join the Marketing Channel Execution & Transformation team to manage various business and technology projects to transform end-to-end marketing process across channels and Chase lines of business (LOBs).
As a Project Manager on the Channel Execution and Transformation team, you will work closely with the Marketing, Product, Operations & Technology teams to implement and optimize our marketing technology stack. This role requires a strong grasp of the big-picture - namely, how we can use technology help achieve business goals - as well as a keen ability to establish roadmap, set priorities, manage resources and budgets. You will play an integral role in ensuring that the project is running on time, within budget, and in accordance with firm-wide guidelines, including risk and architecture. The ideal candidate will be a Marketing Technology enthusiast who can support a variety of business system strategy and programs, with strong experience in operationalizing various MarTech solutions.
Job Responsibilities:

  • Work with business leadership to clearly define and prioritize project objectives, plan project deliverables and oversee execution of the overall plan
  • Work with leadership in establishing business case for each initiative
  • Develop presentations to tell impact story of all transformation initiatives
  • Lead diverse project teams through the project lifecycle to deliver on time and within budget
  • Establish and maintain strong working relationships with project workstream leads, business stakeholders, Technology, Operations, peers, subject matter experts and others
  • Operate as the voice of the project, producing or contributing to various reporting needs, and facilitating meetings at the business, operational and project levels; has the ability to frame messages for different audiences and \"tell the story\"
  • Drive project and process methodology consistency and maturity across the team
  • Work closely with Risk & Controls to ensure we are operating in a sound environment to protect our customers, employees and the Firm
  • Escalate issues and risks appropriately, driving to resolution
  • Scope problems, identify major issues and actionable opportunities, design solutions and quantify potential bottom-line impact


Required qualifications, capabilities, and skills-

  • BA/BS degree or equivalent work experience
  • Minimum of five (5) years of project management experience
  • Highly organized and detail oriented with a structured/analytical approach to problem solving
  • Team player with ability to build strong cross-business relationships
  • Must be comfortable with ambiguity and change in a fast-paced environment
  • Excellent written and verbal communication skills with proven ability to work with senior management and ability to create executive-level summaries
  • Proven track record of delivering results on major projects/programs


About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.

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