![GREAT WOLF LODGE](https://media.trabajo.org/img/noimg.jpg)
Retail & Attractions Supervisor
2 months ago
Pay: $20.86 per hour
At Great Wolf, the Retail and Attractions Supervisor brings joy to families through involvement in daily retail and attractions operations. This leadership role is critical in executing on business requirements, supporting the retail and attractions team, and interacting with guest and pack members to enhance their experience and maximize profitability.
Essential Duties & Responsibilities
- Supervises daily retail and attractions operations including gift shops, arcade, attractions, vending, etc. to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments
- Provides coaching, encouragement, and recognition to pack members regularly
- Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
- Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate
- Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department
- Understands and participates in scheduling of staff, execution of labor management and forecasting
- Conducts daily stand up meetings with retail and attractions pack members to prioritize the day and facilitates feedback from Pack Members
- Monitors performance of attendants, providing Real Time feedback and coaching
- Ensures retail outlets and attractions are organized, and properly stocked for the daily operations; ensures compliance with safety standards
- Participates in recruitment and selection of talent for retail and attractions
- Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
- Participates with Retail and Attractions leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
- Maintains quality operation by ensuring service excellence, adequate inventory levels, and maintaining equipment by troubleshooting and/or calling for repairs
- Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
- Adherence to all standard operating procedures related to the role
Basic Qualifications & Skills
- High School diploma or GED
- Minimum of 1 year previous experience in Retail
- Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook
- Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
- Proficient in both written and spoken English
- Ability to work flexible schedule including nights, weekends, holidays as needed
Desired Qualifications & Traits
- Associate's degree or higher in hospitality or related field
- Experience in a previous retail or hospitality leadership role
- Previous hotel experience, preferably in a large family resort or hotel
Physical Requirements
- Ability to lift 30lbs
- Ability to stand/sit and walk for long periods of time
- Ability to bend, stretch and twist
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
We have other current jobs related to this field that you can find below
-
Retail Sales Associate
3 months ago
Flower Mound, United States GNC Full timeWe didn't invent health and wellness retailing - we revolutionized it, amped it up, put the science behind it, brought together the best, most cutting-edge products, and even created our own. Now, with more than 70 years of experience behind us and an international network of more than 5,000 stores, we're on top of the heath, wellness and sports nutrition...
-
Retail Supervisor
3 months ago
Grand Prairie, United States Suntex Marina Investors, LLC Full timeJob DescriptionJob DescriptionDUTIES AND RESPONSIBILITIES:1. Direct the retail team and other team members, or store operations, ensuring the team provides world class customer service.2. Facilitate training for the retail and other team members so they can successfully promote sales and understand the Suntex Marinas expectation for world class customer...
-
Night Operations Department Supervisor
3 months ago
Flower Mound, United States Lowe's Companies Full timeWhat You Will Do All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As an Night Operations Department Supervisor, this means: • Removing barriers, addressing inefficiencies, and enabling staff to delighting our customers. • Collaborating with...
-
Post Office Worker
2 weeks ago
Grand Mound, United States United States Postal Service Full timeCommence a fulfilling career expedition with USPS as a Postal Associate and enjoy benefits such as reasonable salary, benefits, and opportunities for development. There are available job vacancies all over the country within the largest agency of the government that employs almost one million people. USPS provides good training programs to all new staff to...
-
Retail Sales and Customer Service
2 weeks ago
Grand Rapids, United States Gold & Silver Exchange Full timeJob DescriptionJob DescriptionWe are looking for a part-time or full-time retail associate to join our team! We buy and sell gold and silver to customers.HoursWeekday evenings from 5 pm - 8 pmSaturday 8 hoursRetail Sales Associate Duties and ResponsibilitiesWelcome and greet customers as they enter the storeOffer help and provide direct assistance to...
-
Maintenance Supervisor
2 days ago
Grand Rapids, United States The Williams Company Full timeWe are conducting a search for a Maintenance Supervisor for a major food/beverage manufacturer in Michigan.They are able to offer the opportunity for upward mobility. The Company is a well-recognized firm and has a strong reputation. They operate multiple plants throughout the world. An attractive compensation package is offered.Candidates should have...
-
Housekeeping Supervisor
2 months ago
Grand Forks, North Dakota, United States Kalaloch Lodge Full timeThe Opportunity Delaware North Parks and Resorts is seeking a full-time Housekeeping Supervisor to join our team at Kalaloch Lodge in Forks, Washington. As a Housekeeping Supervisor, you will be responsible for overseeing the total cleanliness of all rooms, as well as assigning rooms and delegating tasks.If you are looking for a role offering fast-paced...
-
Retail Coverage Merchandiser
3 months ago
Grand Junction, United States Acosta Full timeRetail Coverage Merchandiser General Information Company: ACO-US Location: GRAND JUNCTION, Colorado, 81501 Ref #: 68787 Pay Rate: $ Function: Merchandising Employment Duration: Part-time Benefits: Medical, dental and vision insurance Company-paid life insurance, short-term and long-term disability 401k program Generous...
-
Retail Salesperson
1 month ago
Grand Junction, United States Verizon Full timeWhen you join VerizonVerizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come...
-
Area Supervisor
2 months ago
Grand Junction, Colorado, United States ROSS Full timeESSENTIAL FUNCTIONS:Maintaining Safe & Secure Environments:Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store...
-
Morning Kitchen Supervisor, Kalaloch Lodge
3 weeks ago
Grand Forks, North Dakota, United States Delaware North Full timeThe Opportunity Delaware North Parks and Resorts is hiring a full-time Kitchen Supervisor to join our team at Kalaloch Lodge in Forks, Washington. If you are an experienced Cook that enjoys working in fast-paced environment, taking pride in delivering quality service and food to guests, inspiring experiences are waiting for you Apply now to join our...
-
Retail Sales Associate
2 weeks ago
Grand Rapids, United States Quality Talent Group Full timeJob DescriptionJob DescriptionWhen you join VerizonVerizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis...
-
Welder
3 weeks ago
Grand Rapids, United States KODIAK Construction Recruiting & Staffing Full timeJob Summary: Join our team as a Welder, responsible for weld preparation, welding, and finishing operations to manufacture products according to customer drawings, specifications, and instructions.Essential Duties:Welding Proficiency: Perform welding tasks using assigned techniques with expertise.Mechanical Drawing Interpretation: Understand and interpret...
-
Retail Sales Associate
4 weeks ago
Grand Junction, United States Verizon Full timeWhen you join Verizon Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come...
-
shift supervisor
3 months ago
Flower Mound, United States Starbucks Full timeJoin us and inspire with every cup! At Starbucks, it's all about connection. People are at the heart of who we are, especially the people that are a part of our store team. We connect with each other, our customers and our communities to make a positive impact every day. We believe in working together to make a difference and in celebrating our shared...
-
OSP Field Supervisor
4 weeks ago
Grand Rapids, United States Metronet Full timeMetronet OSP Field Supervisor Metronet has an immediate opening for an energetic OSP Field Supervisor! At Metronet, we pride ourselves on providing cutting-edge technology combined with outstanding customer care. We are a fast-growing telecommunication company, offering 100% fiber-optic technology. Metronet specializes in fiber to the premise TV, voice, and...
-
OSP Field Supervisor
4 weeks ago
Grand Rapids, United States Metronet Full timeMetronet has an immediate opening for an energetic; OSP Field Supervisor! At Metronet, we pride ourselves on providing cutting-edge technology combined with outstanding customer care. We are a fast-growing telecommunication company, offering 100% fiber-optic technology. Metronet specializes in fiber to the premise TV, voice and internet services that provide...
-
OSP Field Supervisor
2 months ago
Grand Rapids, United States Metronet Full timeDescription Metronet has an immediate opening for an energetic; OSP Field Supervisor! At Metronet, we pride ourselves on providing cutting-edge technology combined with outstanding customer care. We are a fast-growing telecommunication company, offering 100% fiber-optic technology. Metronet specializes in fiber to the premise TV, voice and internet...
-
OSP Field Supervisor
2 months ago
Grand Rapids, United States Metronet Full timeMetronet has an immediate opening for an energetic; OSP Field Supervisor! At Metronet, we pride ourselves on providing cutting-edge technology combined with outstanding customer care. We are a fast-growing telecommunication company, offering 100% fiber-optic technology. Metronet specializes in fiber to the premise TV, voice and internet services that provide...
-
Area Desk Supervisor
2 weeks ago
Grand Rapids, Michigan, United States Kent State University Full timeJob Title:Area Desk SupervisorPhysical Location:Kent State - Kent, OHSalary:$16.35 hourlyBasic Function:Coordinates, oversees, and provides administrative support which may include, but not limited to, an area desk or service desk function with supervision of a large number of student or temporary employees on a continual basis. Reports to designated...