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Chief Service Line Executive
3 months ago
The CSLE is the key driver in enhancing patient access and optimizing healthcare delivery in the organization. The primary focus will be on improving service line growth and development, patient experience, best clinical practices, and care coordination. By collaborating with various departments (Growth/Strategy/Operations/System Service Lines) this role will elevate the quality of care and services to patients. Responsible for significant coaching, nurturing, and developing leaders within their structure.
This is a 0.8 FTE leadership position, with a portion of time devoted to clinical activity required (0.1-0.2 clinical).
Position Requirements:
Must be a Physician, Physician Assistant, Certified Nurse Midwife, or Nurse Practitioner and successfully become licensed to practice in CaliforniaFive years’ senior leadership experience in healthcare, with an emphasis on medical group leadership requiredGraduate degree, such MHA or MBA, preferred (or equivalent experience)Medical Group Information:
Sutter Medical Group is a successful, 1,200+ member multi-specialty group offering physicians the opportunity to build their practices within a progressive, financially sound, and collaborative organization. SMG is recognized as a Top Performing Physician Group by the Integrated Healthcare Association. Our members are dedicated to providing the highest quality and most complete health care possible to the people in the communities we serve in the greater Sacramento Valley Area of Amador, Placer, Sacramento, Solano, and Yolo Counties.
Join Us and Enjoy:
Generous compensationSign-on bonusRelocation allowanceIncome guarantee with shareholder trackBenefits package, including medical, dental, and vision401(k) matchCME allowanceRobust retirement programNorthern California's natural beauty and lifestyleThe salary for this role is $445,000 per 1.0 FTE.
Duties
Assess the current state of service line operations and identify areas for improvement and new programsSet clear goals and performance metrics to enhance patient access and satisfactionCreate and/or standardize care pathwaysPartner with system/Sutter Health service line executives to develop strategy for future growth and clinical servicesConnect service line leaders together to build a team, align strategy and goals, share best practices, experiences, and learning to improve access, quality, and patient experienceActively participates in SMG’s annual Talent Review and Succession process and commits to the identification, coaching, education, support, and development of Service Line Medical Directors/Chairs whose behavior and actions are aligned with our SMG compact and committed to serving and contributing to the success of SMG with ultimate goal of caring for our patients first and our people always.Patient Experience Enhancement:
Improve the overall patient journey by ensuring seamless transitions between departmentsFacilitate smooth navigation of patients through the healthcare systemIncrease patient loyalty by clinical departments delivering exceptional serviceImprove access metrics in collaboration with other stakeholdersSupport the efforts for a simplified and coordinated referral processQuality:
Engage Service Line Leaders to identify and implement meaningful quality measures, methods for tracking and processes to support clinicians in reaching targets.Support a culture of psychological safety where individuals feel safe to elevate questions, concerns or issues and feel heard and respected and are invited to participate in improvement activitiesEnhance care coordination among departments
Collaboration and Communication:
Bridge gaps between different departments to create a cohesive patient experienceFoster a culture of collaboration and shared processesWork closely with clinical, administrative, and operational teamsEnsure communication inside and outside of SMG is tailored to the stakeholder group to support increased understanding and partnership
Skills RequiredUnderstanding of healthcare operations, patient flow, and resource utilizationStrong analytical skills to assess data and identify improvement opportunitiesExcellent communication and negotiation abilitiesAbility to navigate complex organizational structuresCollaborationDeveloping othersTeam buildingContinuous improvementChange ManagementProgram development and implementationDemonstrates behavior and actions aligned with SMG CompactCommunity Information:
Sacramento, the capital city of California, offers an exceptional quality of life that makes it a great place to live. One of the standout features of Sacramento is its vibrant food scene. Known as the "Farm-to-Fork Capital," the city boasts a plethora of restaurants, farmers' markets, and food festivals that celebrate fresh, locally-sourced ingredients. This culinary richness is complemented by a strong sense of community, where residents enjoy a variety of local events, cultural festivals, and community activities that foster a warm and inclusive atmosphere. Additionally, Sacramento's strategic location provides easy access to some of California's most popular destinations. Just a short drive away, you can find yourself in the bustling city of San Francisco, enjoying the world-class wine country of Napa Valley, or experiencing the stunning natural beauty of Lake Tahoe, which offers both winter sports and summer recreational activities. The city's proximity to diverse landscapes means residents can easily enjoy the snow-capped mountains, scenic coastlines, and lush forests. Sports enthusiasts in Sacramento also have much to cheer about. The city is home to the Sacramento Kings, an NBA team that brings exciting basketball action to the Golden 1 Center. Moreover, the recent relocation of the Oakland A's to Sacramento has added another layer of excitement for baseball fans. With its rich cultural scene, convenient location, and passionate sports culture, Sacramento truly stands out as a dynamic and desirable place to live.
