Shift Manager

2 months ago


Evansville, United States Bally’s Evansville Full time
Description
  • Manages all Food and Beverage shift Team Members.
  • Monitors inventory levels and scheduling of Team Members.
  • Planning, organizing, coordinating, and controlling of operational outlet functions during their shift.
  • Maintain professional restaurant/ bar image, including restaurant/bar cleanliness, proper uniforms, and appearance standards during their shift.
  • Hires, trains, and supervises bar and restaurant/bar Team Members in conjunction with the Assistant

    Manager/Manager.

  • Organize and conduct on-shift and departmental meetings, and schedule and direct the Team Members in their work assignments.
  • Assures that all side work is accomplished, and all cleaning of equipment and storage areas is completed according to schedule.
  • Ensures thoughtful guest service in all areas. Responds to complaints, taking any and all appropriate actions to resolve the guest’s issue.
  • Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, utility, and labor costs.
  • Comply with all health and safety regulations.
  • Assures that the restaurant/bar and other areas are secure at the end of shift.
  • Ensure a safe working environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or Team Member is injured.
  • Investigate and resolve complaints concerning food quality and service.
  • Must be able to stand, sit, and walk for prolong periods of time (7+ hours).
  • Enforces and is knowledgeable of the Indiana Gaming and ATC (state) regulations, and the company’s internal controls, policies, and procedures.
  • Will assist in management of other food outlets in F&B Manager’s absence if needed.
  • Always follow the Company Service Standards model.
  • Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
  • Other duties may be assigned at any time.

    Source: Hospitality Online


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