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Sr Account Manager, Banking

4 months ago

Miami, United States Northern Trust Full time

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.


This is an office-based position and for the effective performance of this role, the duties and responsibilities must be carried out onsite.

Under general supervision (but works independently most of the time), the Sr. Account Manager, will be responsible for coordinating the account administration for Banking clients; responds to client inquiries, produces reports and oversees transaction processing. Also responsible for assisting Private Bankers in business development; creating client presentations and coordinating with the operations servicing team. Resolves all types of operational or processing issues.


Key Responsibilities include:

1. Acts as initial contact for complex client or partner inquiries for banking products and services. Assists with creating and implementing complex banking solutions (including treasury management) for new and existing WM clients


2. Assists bankers with internal administration of accounts, business development and client presentations including due diligence at the onset of a credit opportunity which includes gathering financial statements, industry research, basic feasibility analysis and other credit information required to assess loan. Acts as liaison with National Credit Center at inception and throughout Credit underwriting process.


3. Coordinates with operations to execute daily client transaction activity and transaction processing including fees, payments and borrowing; handles inquiry resolution; obtains appropriate documentation necessary for credit underwriting, monitoring and credit file maintenance; requests and ensures systems information is up to date; execution of client servicing events, communicating with clients and other internal and external partners


4. Coordinates with the operations team on deposit related transaction processing including account opening, exception clearing, overdrafts, etc.


5. Oversees development of appropriate action plans for client servicing and coordinates with other team members across disciplines to ensure execution and follow-up


6. Acts as resource for the relationship servicing team for highly complex WM relationships.


7. Develops clear understanding of clients need behind service requests and communicates to service partners. Obtains appropriate information from partners and clients to facilitate service changes


8. Identifies service efficiency enhancements, process improvements, and service delivery.


9. Communicates with clients regularly to inform them of account set-up or status, past due loans, document requests or other information


10. Develops and maintains working knowledge of loan agreements, financial statements and other documentation required to monitor client relationships

The successful candidate will benefit from:



  • Knowledge of banking products and services is required.
  • Knowledge of banking functions.
  • Analytical, problem solving, and organizational skills required
  • 5+ years’ experience, or equivalent, in financial servicing/accounting fields with client servicing background

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.