Supervisor - Hotel Operations

3 weeks ago


Atlantic City, United States Bally’s Atlantic City Full time
Description
  • Responsible for creating a fun and productive work environment.
  • Verifies daily paperwork.
  • Ensures that customer problems/complaints are handled in a timely, effective, courteous manner.
  • Trains new employees and prepares work schedules.
  • Responsible for the motivation, continual training, and empowerment of employees.
  • Ensures that staff behavior and appearance comply with established policy.
  • Processes discrepancy reports, rate variation and credit reports.
  • Responsible for the efficient operation of the rooming process including arrangements such as the pre-blocking, pre-registration and final check-in of Casino, Group Sales, and VIP guests based upon time of arrival, special requests, and play-based value.
  • Responsible for posting charges and settling folios for individuals and groups as well as resolving due-outs and completing express check-outs.
  • Coordinates the ordering and reconciliation of package coupons.
  • Distributes, handles, redeems, and assigns for distribution coupons that are considered in the calculation of gross revenue.
  • Announces evacuations, contacting appropriate executives in emergency and evacuation situations.
  • Partners with Housekeeping, Front Services and Casino Marketing to ensure timely guest check-in and maximum occupancy.
  • Ensures cleanliness, organization, and safe condition of work areas.
  • Maintains knowledge of hotel, community, and special events to accurately provide guests with needed information.
  • Administers superior customer service to all guests.
  • Other duties as assigned.

    Completes special assignments as requested.Qualifications

  • Professional appearance, knowledge of casino/hotel industry preferred.
  • Two years front office or related guest service experience required.
  • Proficiency in Hotel LMS preferred.

    Source: Hospitality Online



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