Supervisor - Hotel Operations
3 weeks ago
- Responsible for creating a fun and productive work environment.
- Verifies daily paperwork.
- Ensures that customer problems/complaints are handled in a timely, effective, courteous manner.
- Trains new employees and prepares work schedules.
- Responsible for the motivation, continual training, and empowerment of employees.
- Ensures that staff behavior and appearance comply with established policy.
- Processes discrepancy reports, rate variation and credit reports.
- Responsible for the efficient operation of the rooming process including arrangements such as the pre-blocking, pre-registration and final check-in of Casino, Group Sales, and VIP guests based upon time of arrival, special requests, and play-based value.
- Responsible for posting charges and settling folios for individuals and groups as well as resolving due-outs and completing express check-outs.
- Coordinates the ordering and reconciliation of package coupons.
- Distributes, handles, redeems, and assigns for distribution coupons that are considered in the calculation of gross revenue.
- Announces evacuations, contacting appropriate executives in emergency and evacuation situations.
- Partners with Housekeeping, Front Services and Casino Marketing to ensure timely guest check-in and maximum occupancy.
- Ensures cleanliness, organization, and safe condition of work areas.
- Maintains knowledge of hotel, community, and special events to accurately provide guests with needed information.
- Administers superior customer service to all guests.
- Other duties as assigned.
Completes special assignments as requested.Qualifications
- Professional appearance, knowledge of casino/hotel industry preferred.
- Two years front office or related guest service experience required.
- Proficiency in Hotel LMS preferred.
Source: Hospitality Online
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