Housekeeping Supervisor

3 weeks ago

Atlantic City, United States Showboat Hotel & Island Waterpark Full time
Job DescriptionJob Description

Showboat Resort, an iconic destination in Atlantic City, has undergone a rejuvenation to become the ultimate family-friendly vacation spot. Conveniently situated on the Atlantic City boardwalk, just steps from the ocean, the resort boasts a beautifully renovated pet-friendly hotel with 852 rooms, including walk-out balcony suites. Additionally, it offers 100,000 square feet of flexible meeting space, the world's largest arcade with a 45,000 square foot indoor raceway, and the newly opened Island Waterpark.

This state-of-the-art, year-round highlight is the world's largest indoor beachfront waterpark, spanning 120,000 square feet and featuring 11 waterslides, a unique slide island, a surf simulator, an indoor boardwalk, Paradise adult island, and more.

But what truly sets Showboat Resort apart is its dedicated team. Joining us means immersing yourself in a collaborative environment that values teamwork, mutual support, and a commitment to delivering exceptional guest experiences. Work alongside colleagues in various exciting areas of the resort, contributing to a dynamic and thrilling work environment that consistently exceeds guests' expectations. Join us in making Showboat Resort the premier choice for families and fun-seekers seeking unforgettable experiences.


The purpose of the Housekeeping Supervisor role is to assist in the management and supervision of the Housekeeping Department and ensure that the hotel guest rooms and public spaces are in accordance with guest expectations and the hotel's standard of products and services. This position reports to the Executive Housekeeper.

Job Title: Housekeeping Supervisor

Job Summary:

As a Supervisor, your primary responsibility is to ensure the cleanliness, orderliness, and overall quality of guest rooms within the hotel. This role involves conducting detailed inspections, providing feedback to housekeeping staff, and maintaining high standards of cleanliness to enhance the guest experience.

Key Responsibilities:

  1. Quality Inspection:
  • Conduct thorough inspections of guest rooms, public areas, and back-of-house spaces to ensure adherence to established cleanliness and maintenance standards.
  • Evaluate the quality of cleaning, bed-making, and overall presentation to meet or exceed guest expectations.

Feedback and Training:

  • Provide constructive feedback to housekeeping staff based on inspection findings, emphasizing areas for improvement and commendations for excellent work.
  • Conduct training sessions and refresher courses for housekeeping personnel, focusing on maintaining consistent quality.

Coordination with Housekeeping Staff:

  • Collaborate with the Housekeeping Manager to address and rectify any deficiencies in cleaning standards promptly.
  • Assist in coordinating staff schedules to ensure adequate coverage during peak times.

Guest Interaction:

  • Respond promptly and professionally to guest complaints or concerns related to room cleanliness.
  • Collaborate with the front desk and guest services to resolve issues and ensure guest satisfaction.

Inventory Management:

  • Monitor and manage the inventory of cleaning supplies, linens, and amenities to ensure proper par levels.
  • Report any shortages or overstock situations to the Housekeeping Supervisor.

Documentation and Reporting:

  • Maintain accurate records of inspection reports, noting trends, recurring issues, and corrective actions taken.
  • Generate regular reports on housekeeping performance, cleanliness scores, and guest feedback.

Health and Safety Compliance:

  • Ensure that housekeeping staff follow health and safety protocols, including proper handling of cleaning chemicals and adherence to safety guidelines.
  • Conduct regular safety training for housekeeping staff.

Team Collaboration:

  • Work closely with the Housekeeping Supervisor and other hotel departments to ensure a cohesive and efficient operation.
  • Participate in regular meetings to discuss housekeeping performance, challenges, and improvement strategies.

Qualifications and Skills:

  • High school diploma or equivalent; additional education or certification in hospitality or housekeeping is a plus.
  • Proven experience in housekeeping, with a focus on quality inspection.
  • Bilingual preferred - English/Spanish.
  • Strong attention to detail and a commitment to maintaining high cleanliness standards.
  • Excellent communication and interpersonal skills.
  • Ability to provide constructive feedback and guidance to housekeeping staff.
  • Familiarity with housekeeping software and systems.
  • Knowledge of cleaning techniques, equipment, and chemical safety.

The Housekeeping Supervisor is instrumental in maintaining the quality and cleanliness of guest accommodations, ensuring a positive and memorable guest experience.

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