Current jobs related to Customer Success Manager - St Paul - Vivacity Tech PBC
-
Customer Success Manager
2 days ago
St Paul, United States HP Full timeCreates and executes the account business plan and customer success plan while working with the sales/pursuit team. - Leads the account kick-off by identifying customer success criteria, updates customer success plans, and expansion needs, and identi Manager, Customer Experience, Escalations, Customer Engagement, Manufacturing, Retail, Sales
-
Customer Success Manager
4 weeks ago
St Paul, United States Patterson Dental Full timeJob Summary The Customer Success Manager functions as the single-point of post-sale contact for a practice management solution customer. They will project manage the entire customer onboarding experience from initiation through closure, and efficiently coordinate with various departments throughout the software transition process. This project management...
-
Insurance Customer Success Manager
4 weeks ago
St Paul, United States McNamara & Company Full timeOverview McNamara Company is a family-owned insurance agency headquartered in Minnesota. We work with multiple insurance carriers to provide our clients with quality insurance policies and excellent customer service. We currently have team members working remotely in multiple states and are licensed in all 50 states! The Position The Customer Success Manager...
-
Customer Success Manager
4 weeks ago
St Paul, United States Deneen Pottery Full timeDescription Are you a dynamic leader passionate about crafting exceptional customer experiences and driving revenue growth? Deneen Pottery, a renowned Minnesota-based company with a rich 50-year history of handcrafted pottery, seeks a Customer Success Manager to shape our future. We believe in the power of collaboration and innovation. Here, you'll work...
-
Customer Success Manager
3 weeks ago
St Paul, United States The Ladders Full timeJob Type Full-time Description Are you a dynamic leader passionate about crafting exceptional customer experiences and driving revenue growth? Deneen Pottery, a renowned Minnesota-based company with a rich 50-year history of handcrafted pottery, seeks a Customer Success Manager to shape our future. We believe in the power of collaboration and innovation....
-
Customer Success Manager
4 weeks ago
St Paul, United States Cloth & Clay Inc Full timeJob Type Full-time Description Are you a dynamic leader passionate about crafting exceptional customer experiences and driving revenue growth? Deneen Pottery, a renowned Minnesota-based company with a rich 50-year history of handcrafted pottery, seeks a Customer Success Manager to shape our future. We believe in the power of collaboration and innovation....
-
Sr. Customer Success Manager
1 month ago
St Paul, United States Saviynt Full timeSaviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better...
-
Customer Success Manager
1 month ago
Saint Paul, Minnesota, United States Vivacity Tech PBC Full timeThe Customer Success Manager (CSM) works with existing Vivacity customers to drive retention, customer satisfaction, and growth. This is a customer facing role requiring outstanding relationship management skills and technical acumen. The CSM will work with district and school leadership to understand their needs and map Vivacity best practices to customer...
-
Customer Success Manager
2 weeks ago
St Louis, Missouri, United States Wolters Kluwer N.V. Full timePosition OverviewAs a Customer Success Manager, you will lead a dedicated team of 8-12 professionals focused on business licensing services and fulfillment operations. Your primary responsibility will be to ensure the seamless execution of all processes and procedures related to the delivery of our company’s filing services.Key ResponsibilitiesTeam...
-
Customer Success Manager
1 month ago
St Louis, Missouri, United States Compass Full timeAt Compass, our mission is to help everyone find their place in the world. Founded in 2012, we're revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.As a Customer Success Manager, you are the first person our customers meet when they...
-
Customer Success Manager
3 months ago
St Petersburg, United States vCita Full timeAbout Us vcita is a compact, quick-smart app that keeps you fully connected to your business, whenever and wherever you are working from. With vcita, you can track and perform all your daily tasks, from the "first hello"? to the last invoice: charge and collect payments, invite clients to book you online, create branded invoices and quotes, send SMS...
-
Customer Success Manager
1 month ago
St. Petersburg, United States vcita Full timeDescriptionvcita is a compact, quick-smart app that keeps you fully connected to your business, whenever and wherever you are working from. With vcita, you can track and perform all your daily tasks, from the "first hello" to the last invoice: charge and collect payments, invite clients to book you online, create branded invoices and quotes, and send SMS...
-
Customer Success Manager
3 months ago
St Petersburg, United States vcita Full timeAbout Usvcita is a compact, quick-smart app that keeps you fully connected to your business, whenever and wherever you are working from.With vcita, you can track and perform all your daily tasks, from the "first hello" to the last invoice:charge and collect payments, invite clients to book you online, create branded invoices and quotes, send SMS...
-
Customer Success Advisor
1 week ago
St Petersburg, United States Imprivata Full timeDescription Come join a winning team! Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events. While we're diverse in our backgrounds and skills, we have much in common. A...
-
VP of Customer Success
3 months ago
St Louis, United States ACERTUS Full timeAt ACERTUS, culture is everything. We want people to want to work here. We have weekly huddles to hear from our team on how we can improve. And guess what? We act on your ideas! At ACERTUS, we are disruptors in the industry- utilizing data to back our strategic plans. You should be a stickler for meeting deadlines and manage high velocity and intense...
-
Sr. Manager, Customer Success
2 months ago
St Louis, United States Watlow Full timeWorking at Watlow Are you looking for an opportunity to make a great living and be part of a thriving cross functional community? Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive. We are making a positive impact every day as...
-
St Louis, Missouri, United States Elsevier Full timeSenior Customer Success Manager, Nursing Education SolutionsAre you an adept relationship manager with a commitment to customer satisfaction?Do you excel as a strategic account manager focused on client needs?About Our TeamThe Senior Customer Success Manager (SCSM) will work alongside the sales and implementation teams to develop account strategies for...
-
Customer Success Advocate
1 week ago
St Louis, United States Square Full timeJob Description We started with a simple idea—that everyone should be able to accept credit and debit cards—and we've been rethinking buying and selling ever since. As a Customer Success advocate you will be the liaison and voice of Square who is not only able to reactively address technical inquiries and offer resolutions but is able to proactively...
-
Customer Success Associate
6 days ago
St Louis, Missouri, United States Stryker Full timeAbout the RoleWe are seeking a highly motivated and results-driven Customer Success Associate to join our team at Stryker. As a key member of our sales and marketing team, you will play a critical role in driving revenue growth and expanding our customer base.Key ResponsibilitiesAssist in driving revenue growth through the selling, marketing, and promotion...
-
Customer Success Support Coordinator
1 week ago
St Louis, United States SureCam Full timeDay In the Life As a Customer Success-Support Coordinator... You will work with SureCam’s Head of Client Success and the rest of the Client Success Team to support, guide, and develop our customers. The Client Success team takes responsibility for the entire lifecycle of our clients; from the on-boarding process through in-contract proactive engagement,...
Customer Success Manager
1 month ago
The Customer Success Manager (CSM) works with existing Vivacity customers to drive retention, customer satisfaction, and growth. This is a customer facing role requiring outstanding relationship management skills and technical acumen. The CSM will work with district and school leadership to understand their needs and map Vivacity best practices to customer business requirements. In addition, the role requires the ability to coordinate cross functional teams and to ensure a successful transition from onboarding through ongoing operations, providing high level support to customers as they transition from sales prospects to active users of products and services.
This is a hybrid position in St. Paul, MN. You must be located in or willing to relocate to the St. Paul, MN area. This position is NOT remote.
What will we give you for your hard work:
- 70-75k Salary, depending on experience
- Commission
- 401(k) with generous company match and immediate vesting
- Excellent Paid Time Off policy
- up to 80 hours Sick Time per year
- 96 hours off per year for volunteer opportunities
- 11 paid holidays per year
- Award winning work environment
- Development Reimbursement of $1000 per year
- Medical, Dental, Vision, and Voluntary Benefits
Our Values drive everything we do:
- Carry passion.
- Desire excellence.
- Keep dreaming.
- Build community.
- Be Vivacious.
While no day will be completely the same, you will execute daily responsibilities in these various functions:
- Manage a portfolio of customers post sale, beginning with onboarding, to foster long term relationships that achieve early value for our customers and revenue growth for Vivacity.
- Partner with Territory Manager to identify buyer personas and key stakeholders at each customer, and keep regular meetings with Territory Manager to review open pipeline and customer health.
- Develop effective Success Plans based on customers’ business objectives, priorities and use cases and deliver them through proactive customer service and a high level of ownership that ensures high adoption of products and services, and revenue growth.
- Take a lead in the organizing and running of customer-facing sessions and interactions such as Quarterly Business Reviews, etc.
- Proactively identify and mitigate any risks to long-term relationships with customers.
- Act as the first point of contact and escalation point for the customer and internal teams and drive resolutions and escalations in a timely, proactive manner.
- Monitor customer health and value confirmation by tracking product usage, and customer satisfaction and by collecting and encouraging customer feedback.
- Communicate the status of assigned accounts to all relevant parties within Vivacity on a need- to-know-basis.
- Act as a customer's voice and represent their needs and priorities with cross-functional teams.
- Assist Territory Manager with booking travel for customer onsite meetings.
Knowledge, Skills & Abilities:
- Minimum of 3 years customer facing experience in a services or sales role.
- Track record of delivering results above expectations with customers.
- Excellent executive-level communication and presentation skills.
- Demonstrable empathy with customers with a clear understanding of the value and a strong sense of urgency when servicing customers’ needs.
- Ability to develop strong product/technology/industry knowledge and effectively present and demonstrate products and services to a wide range of buying influences.
- Expert technical skills with the ability to troubleshoot and assist and train others.
- Excellent time management and prioritization: balance time between post sales follow up, account development, and ongoing support.
- Ability to concentrate on tasks, make decisions and work calmly and effectively in a high-pressure, deadline oriented environment.
- Effectively use technology (Google Suite, HubSpot) to communicate, manage data, record and retrieve customer contacts, and access essential information about our business.
In alignment with our goal of continuing to create a diverse team, we are strongly encouraging candidates of color to apply.
