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Director, Sales Operations

4 months ago

Raleigh, United States teamworkonline Full time

Who We Are:

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

The Director of Sales Operations at On Location plays a critical role in enhancing our sales team's productivity and effectiveness. This leadership position is focused on optimizing our Salesforce configuration to ensure it fully supports our sales operations. You will be responsible for dashboarding key performance indicators (KPIs), reporting, and driving continuous improvement in our sales processes and strategies, aligning with industry best practices. 
 

  • Optimize Salesforce CRM to enhance functionality, usability, and efficiency, ensuring it serves as an effective tool for sales enablement and operations.  

  • Develop and implement advanced dashboarding and reporting within Salesforce to track and visualize key performance indicators, enabling data-driven decision-making.  

  • Lead the sales operations strategy in establishing best practices for sales process management, including lead generation, sales forecasting, territory management, and account allocation.  

  • Collaborate with cross-functional teams, including IT, marketing, and finance, to ensure seamless integration of Salesforce with other business systems and processes.  

  • Conduct regular reviews of business procedures to identify areas for improvement, implementing changes to maximize efficiency and productivity.  

  • Manage and mentor the broader sales team in establishing and maintaining best practices while fostering a culture of continuous improvement and professional growth.  

  • Support sales leadership in strategic planning and execution, leveraging Salesforce data and analytics to inform decisions.  

  • Facilitate the training and development of sales staff in utilizing Salesforce effectively, ensuring high adoption rates and proficiency.  

  • Lead initiatives to improve data quality and governance within Salesforce, ensuring accuracy and reliability of sales data and metrics.  

  • Stay abreast of the latest Salesforce features and third-party tools, evaluating and implementing them as appropriate to enhance sales operations.  

     
Other Duties & Responsibilities  
 This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and additional activities may change at any time with or without notice.  
  
  
Travel   
  
Must be adaptable with work and travel schedule and be available to travel for work which may include extended work hours during nights, weekends, and holidays. This position may require up to 20% travel in the United States.  
 

You Have These 

  • At least 10 years of experience in sales operations, with a strong focus on Salesforce CRM optimization and management. 

  • Proven track record in implementing sales technology solutions and improving sales processes. 
      

We’d Love If You Also Have These:  

  • Expert knowledge of Salesforce CRM, including advanced reporting and dashboarding.  

  • Strong analytical skills, with the ability to interpret data and generate actionable insights.  

  • Excellent leadership, communication, and project management skills. 

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.