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Program Support Assistant

2 months ago

San Antonio, United States Veterans Health Administration Full time

Duties include but are not limited to:
Assists with the facilitation of daily operations at the Fisher House.
Performs quality checks and observations of guest rooms to ensure the facility is presentable and in accordance with program standards and guest expectations.
Creates work orders with Engineering or other services for regular maintenance, changes and repairs. Follow up on Work Orders.
Makes recommendations to Fisher House Manager on ways to improve operations and processes based on trends and occurrences in rendering customer service and/or reviewing data and information.
Monitors and Accounts for all donated gift cards ranging in total amount from $5 - $2K and is responsible for issuing gift cards to guests. Reconciles gift card expenditures used to purchase items for guests throughout the FY.
Attends meetings with and on behalf of the Program Manger.
Manages community outreach activities. Identifies and coordinates activities to enhance business and community relationships with the STVHCS Fisher House. Identifies & facilitates recruitment of program volunteers and donors.
Completes Consults in a timely manner so that guests are not delayed.
Promptly responds to emails, Teams messages, phone calls, and guests requests.



Work Schedule:
7:30 a.m. - 4:00 p.m. Monday - Friday


Position Description Title/PD#:
Program Support Assistant/PD671-3416-O


Physical Requirements
: The duties and responsibilities of the position require mobility between various rooms within the Fisher House and the Audie L. Murphy Memorial Veterans Hospital. The incumbent must be composed at all times while providing customer service to patients and their families during their emotional and/or physical stress. Average physical ability, dexterity, and strength arc required to perform the work. This includes preparation for programs, occasional moving/lifting of equipment, ( I00 cup coffee pot, boxes of donated items, up to 40 pounds etc.), and assisting guests with luggage. Although some of the work is sedentary, the employee will be walking, standing, bending, and carrying some light to heavy items, as well as driving an automobile.


Travel:
Occasional travel may be required for coverage or training purposes.