Accounts Representative Specialist

3 weeks ago


Alsip IL, United States Accord Intermediate Holdings Inc Full time

As a Senior Account Executive, you will represent Accord in all interactions with both internal and external customers. This includes initiating and maintaining long-term relationships with various functional groups at assigned and developed accounts. You will work with Accord team members within company policies and guidelines in a focused way to serve customers satisfactorily and profitably. Please note that no relocation assistance is provided for this role.)

Be a primary day-to-day commercial point of contact for any account assignments.
Coordinate and update tailored presentation material(s) encompassing all Accord capabilities.
Proactively identify and research potential leads through various sources, including online research, social media, and industry-specific databases.
Know and understand customer requirements and needs and support internal teams with this information.
Coordinate and collaborate closely with customer service to ensure the best customer experience.
marketing, technical, operations, graphics, customer service) to provide value-added services and support to accounts.
Use CRM and ERP (Epicor) as core tools of the position.
Provide or coordinate technical assistance in resolving issues with Accord cartons at customer plants as needed.
Support the needs of Accord internal stakeholders, plant and operational leaders, customer service team, demand and capacity planning team and finance team.
Bachelor's degree preferred.
Five or more years of demonstrated sales, customer service or related experience, preferably in folding carton segment or equivalent.
Knowledge of Excel and working with spreadsheets, pricing matrices, specification documents, and online bidding portals.
Strong understanding of equipment and technology profiles, capabilities, metrics, and carton production process.
Strong planning and organizational skills.
Comfort with collecting, analyzing, and interpreting data.
Proficiency in Microsoft Office.
Ability to work independently and influence outcomes with Senior Level Leadership.
Demonstrated knowledge of company services/products/capabilities.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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