Senior Director, Travel Sales

2 months ago

Walnut Creek CA, United States AAA Northern California, Nevada & Utah Full time

JOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. Benefits Medical, Dental, Vision, wellness program and more
~ Paid Holidays
~ Tuition Reimbursement Program

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At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. The Senior Director, Travel Sales is responsible for sales growth and the day-to-day operations of the travel sales team, ensuring efficiency and high-quality service delivery. Developing and executing sales strategies to promote travel bookings and increase market share. The Senior Director plays a vital role in driving sustainable growth and member retention within the travel agency.
Leads a large, field-based team (150-300 TMs)
Coaches and manages Travel Sales Managers with club goals, performance feedback, evaluations and performance documentation
Supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on tough performance issues early with managerial courage
Drive strategic sales growth in alignment with the overall Travel strategy
Articulate a clear vision for the travel sales division aligned with the Travel organizations strategic plan.
Manage team's performance to compensation plan.

~ Collaboration with travel and cross business line teams to enhance consumer decision-making, fostering partnerships with stakeholders for alignment with agency and club objectives, and driving innovation to maintain competitiveness in the market.

Deliver Travel Service results
Develops and executes against a business plan managing strategies that supports
Travel Service growth as appropriate Analyzes Travel reports, and internal performance statistics to accurately forecast results and make quick changes where needed.
Ensures compliance with AAA policies, procedures, standards and regulations.
Steward of all Travel resources and expense budget compliance.
Monitor sales performance and KPI and use data to identify areas of sales improvement, adjust strategies, and drive results to achieve targets.
Oversee the day-to-day operations of the travel sales team ensuring efficiency and high-quality service delivery.
Develops ideas for additional ways to market the Travel Services within their region and raises awareness for new products
Develop and execute sales strategies to promote travel bookings and increase market share
Supports Travel Services and leads special project initiatives
Supports travel development and processes improvement, often working on one or more projects for the department
Plans and directs strategic, operational, and financial sales-related activities and updates for the SVP Travel, CSO and CEO
Able to create, write, and present in-depth business plans, leveraging financial and sales operations acumen

Extensive experience in the travel industry, with a proven track record of leadership and strategic planning.
Strong financial acumen and experience managing budgets and financial performance.
Proficiency in leveraging technology and digital tools to enhance operations and customer experience.
Exceptional judgment and strong interpersonal skills to be comfortable, effective and persuasive in dealing with employees, senior management and Board of Directors
Advanced project/program management competence and skills
Proven exceptional analytical, planning, problem solving, and solution design skills
Bachelors degree in business, marketing or other related fields plus 8 years of travel industry experience, with an extensive knowledge of the AAA infrastructure and current trends in the wholesale, retail and online travel industry to include 2 years of management experience
We target between minimum and midpoint of the range, and all offers are subject to a fair pay analysis - Compensation Range: Min: $177,312.

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