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Site General Manager

4 months ago

Baltimore MD, United States Orion Talent Full time

Baltimore, MD - University of Maryland Proton Therapy Center
•Schedule: Monday through Friday, daytime hours
•Benefits: Company recognizes that employees have different needs and offers a flexible benefit programs that allow employees to tailor the coverage that best meets their needs. Travel: Minimal
Manages an individual or pair of proton therapy sites with each site assigned a staff of field service engineers. Responsible for establishing site budgets, monitoring financial performance, and ensuring revenue objectives are met.
•Directs the coordination of technical and administrative support activities including system installation, commissioning, corrective and preventative maintenance, and engineering change upgrades to provide the highest level of service, maximize customer satisfaction and achieve financial objectives.
•Performs all required management responsibilities including but not limited to implementing the company's policies, programs, and guidelines; ensuring employee productivity, growth, and training; managing resources; and maintaining functional, technical, and external market awareness necessary for managing immediate organization.
•Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer.
•Responsible for coordination of escalation process for clinical down time events and/or project delays.
•Establishes contact and communication with customers on all aspects of the proton therapy equipment.
•Establishes defined contacts within Company to address customer concerns with non-proton therapy support equipment.
•Follows both company and local safety policies.
•Manages and/or ensures the site(s) shift schedule to fulfill the contractual obligations and coordinates required resources for system down events, major planned maintenance, and modifications.
•Accountable for the quality of documentation and reporting for site performance.
•Ensures that assigned site(s) are performing the analysis of system data and the ordering of stock and spare parts, to ensure all materials are available for scheduled and emergency service and maintenance activities within the agreed budgets.
•Ensures that the Site Team establishes and maintains communications with the GFO (Global Field Operations) and regional teams.
•Ensures proper methods of team communication are established and takes immediate corrective actions to address deficiencies. Such communication includes, but not limited to, shift assignments, ancillary support roles and shift to shift status reports.
•Coaches team on the quality of documentation and reports that are provided according to the processes in place.
Bachelor's Degree or equivalent 10 years of related experience.
•5 years of management experience or supervisory equivalent.
•Demonstrated soft skills such as interpersonal communication, listening, time management, problem-solving, leadership and empathy.
•Strong in building and maintaining successful and effective working relationships with direct reports, management peers and other colleagues.
•Proficient in utilizing business tools such as Microsoft Office Applications.
•Fluency in English, both written and spoken.
•Comprehensive understanding of process, technical design, and quality objectives.
•Experience with technical systems in a regulated medical device organization.
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