Manager, Support Account Services Management

4 days ago

Newington VA, United States Amazon Web Services, Inc. Full time

Amazon Web Services (AWS) is looking for experienced and motivated technical managers to lead, coach, grow, and partner with technically skilled, customer-facing Solution Architects. You will help develop the industry’s best cloud-based solutions architects team by enabling and coaching them on best practices, solution selling, presentation and speaking skills, as well as how to create and present value-driven architectures of widely varying size and complexity. You must enjoy learning and introducing new technology in order to help colleagues and customers embrace and adopt new technology. Furthermore, thought leadership in terms of looking beyond the technology and considering the value technology creates for our customers, and helping to change how technology is viewed are important aspects of the role. You will help team members ramp-up on AWS as well as develop speaking, writing, presentation, and executive interaction skills.
You will also need to be adept at interacting, communicating and partnering with other departments within AWS such as our services teams, marketing, and professional services, as well as representing your team to executive management.
Here are some other qualities we are looking for:
- You will be dynamic and creative, and willing to take on any challenge and make a big impact.
- You will have a passion for educating, training, and enabling cloud computing experts for a diverse and challenging set of enterprise and mid-market customers.
- Have a strong understanding of large scale computing solutions, business-IT transformations, or relevant consulting experience. The ideal candidate will have past experience working as a Solutions Architect or similar role and managing a team of a Solutions Architects. You will enjoy keeping your existing technical skills honed and developing new ones, so you can make strong contributions to deep architecture discussions.
Educate enterprise customers on the value proposition of AWS, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
- Build and coach the team on the skills needed to conduct one-to-few and one-to-many training sessions so they can transfer deep technical skills to customers who are considering or using AWS.
- Capture and share best-practice knowledge amongst the AWS solutions architect community.
- Build deep relationships with decision makers within customer accounts to enable them to be “Cloud advocates”.
- AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
10+ years of enterprise IT application work that includes at least 2 years of hands-on software development or DevOps engineering experience
- 2+ years of architecting/operating solutions built on any cloud service provider like Azure, AWS, GCP, OCI, etc. 8+ years of technology solutions development and evangelising end-to-end technology roadmaps that guide IT transformations toward cloud computing experience
- Experience leading and growing teams of senior technology professionals, ideally in customer facing roles
Experience architecting, migrating, transforming or modernizing customer requirements to the cloud
- Bachelor's degree
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

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