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Account Manager

2 months ago

Newington, United States Mainely Grass Holdings LLC Full time

Job Type

Full-time

Description

Join the premier lawn care provider in New England and work with a team that leads with the core values of Quality, Customer Service, and Education. With these values, we are dedicated to providing superior service with an unparalleled customer experience throughout the Massachusetts, New Hampshire, and Maine area.

We are looking for a Full-Time Account Manager that brings to the team an Energetic personality, with a demonstrated ability to engage and communicate with customers in a service-oriented setting. To succeed in this position, candidates should have exceptional communication, computer, and problem-solving skills. You should be resourceful, analytical, adaptable, and organized with the ability to build relationships with our customers. The ideal candidate will have experience operating and navigating CRM/ERP systems (Hubspot, Workwave preferred but not necessary).

Responsibilities Include

  • Inside sales including lead qualification, price estimating, quote generation, program & service questions, and account setup
  • Customer Service tasks such as service questions and issues, maintaining up-to-date account information, and billing and payment processing
  • Coordination with field operations to ensure a seamless customer experience
  • Identify and proactively look for solutions to correct customer concerns and issues
  • Develop new business with existing customers and/or identify areas of improvement on customer accounts
  • Responsible for maintaining a high level of professionalism and empathy with customers
  • Assist with challenging customer requests or issue escalations as needed
Benefits
  • Health Insurance- 80% premium paid by the employer
  • Dental
  • Vision
  • Life Insurance
  • 401K - up to 4% company match immediately available
  • PTO
  • Holiday Pay
  • Employee Discounts
  • Competitive Compensation

Position starting pay is $24.00 per hour

Salary Description

$24.00 per hour