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Account Manager

2 months ago

Newington, United States Data-Mail Full time

Work Location: Newington, CT (this is an onsite role, not hybrid, not remote)

Work Schedule: Monday - Friday; 8:30 am - 5:00 pm

SUMMARY

Primarily responsible for the project management of key accounts and client programs from concept to mail drop in an efficient, cost-effective and timely manner, with excellent Customer Service skills. Also responsible for development of a productive business relationship to ensure client satisfaction and continued business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responsible for coordinating all aspects of client’s mailing, including submission of text, data processing instructions, printing, lettershop applications and mail processing, production and scheduling.

  • Generates top quality work.

  • Schedule and enter account information into CJM, determine mail date and monitor timeliness.

  • Coordinate, inspect and make recommendations on client materials received at Data-Mail.

  • Coordinate laser text and sign-offs with client.

  • Analyze programming specifications and manage letter text signoff procedures.

  • Coordinate client visits and conduct client meetings.

  • Analyze postal requirements.

  • Ensure postage monies are correct and received before mailing.

  • Update quote and correspondence with client to ensure proper billing.

  • Create lettershop instructions, recaps, & production samples. Maintains inventory control.

  • Ensure all lettershop instructions are correct.

  • Advise client on technical and logistic opportunities and problems with mailing.

  • Keep apprised of new postal regulations, as well as new direct mail techniques and make recommendations to senior management and client.

  • Analyze leftover inventory and take appropriate action.

  • Ensure all leftover inventory is reported to the client and action is taken.

  • Continually learn new techniques in the direct mail industry.

  • Ensure postage monies are correct and received before mailing.

  • Comply with company rules and regulations.

  • Maintain confidentiality of company-sensitive data.

  • Implement a commitment to quality philosophy and recommend methods and procedures to reduce cost and/or improve operating efficiency of the department.

  • Keep manager/supervisor informed of activities and situations that will impact the achievement of corporate or department goals and objectives.

  • Perform other related duties as required to achieve the goals and objectives of the department and company.

EDUCATION/EXPERIENCE

  • Four-year college degree plus a minimum of 3 years in a customer service position or equivalent experience

  • Minimum of 2 years’ experience in data processing, marketing or printing environment.

  • Microsoft Office – spreadsheet and word processing

  • Proficiency in Excel & Word

COMPETENCIES

  • Ability to work in a fast-paced environment

  • Knowledge of laser printers

  • Excellent verbal and written communication skills

  • Strong interpersonal skills

  • Microsoft Office-Word and Excel

  • Management skills

  • Training skills

  • Organizational and analytical skills

  • Data processing skills to include merge/purge, list maintenance, laser printing