Manager/Senior Product Manager, @Work

1 month ago

San Jose CA, United States TikTok Full time

TikTok is the leading destination for short-form mobile video. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Governance & Experience (GNE) at TikTok E-Commerce is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality and customer experience. Responsible for building the TikTok user rights or benefits product, aiming to increase user shopping confidence and increase repurchase rate by establishing buyer loyalty.
- Have an in-depth understanding of platform strategies and business knowledge to improve post transaction performance and related customer experience, design systematic whole-scene strategies and traction mechanisms. Drive complex projects independently, including but not limited to the designing of business-related product modules, and product implementation of governance strategies.
- Be data driven, understand and define North Star Metrics that reveal customer experience about the post transaction experience. Work with data scientists to design and build the dynamic monitoring mechanism as well as visualization. Facilitate internal communication, collaborate with operation, algorithm and R&D teams to ensure smooth teamwork.
3+ years of experience in product management in E-Commerce, membership, loyalty or customer experience improvement is preferred. Strong analytical skills and able to use data and metric to evaluate assumptions, make recommendations and decisions.
- Ability to thrive in a cross-functional environment while balancing multiple responsibilities, scoping projects, evaluating priorities, and confidently working well with teams.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ecommerce.accommodations@tiktok.Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements.

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