Customer Service Rep.

1 week ago

Spokane, United States TEKsystems Full time

A LARGE PROVIDER OF AUTO, HOME AND LIFE INSURANCE HERE IN THE PACIFIC NORTHWEST IS HIRING FOR CUSTOMER SERVICE REPS. TO SUPPORT NEW AND EXISITNG CLIENTS TOWARDS SIGNING UP, EXISTING CLAIMS, EDUCATING AND TO PROVIDE OVERALL CLARITY AND SUPPORT OVER THE PHONE.

DIRECT HIRE OPPORTUNITY

This is an onsite opportunity in Spokane, WA - Liberty Lake

PAY:  $47, - Salary

START DATE:  October 21st

A local insurance company is looking to add to their customer service team Hybrid after 90 days.

Associate is in training to acquire the knowledge and skills necessary to provide exceptional customer service. The ability to obtain a thorough understanding of ClaimCenter, CARE, Outlook, and telephone applications is required. This individual will handle inbound and outbound telephone service calls with respect to claims First Notice of Loss (FNOL), glass, towing and existing claims calls that roll from branch operations. The associate demonstrates sound verbal and written communication skills. Works well with supervision

Description:

• Assists customers with new and existing claims

• Promotes participation of our client’s preferred provider programs and services when applicable

• Provides telephone coverage in accordance with position description

• Adheres to the standards put forth in call strength audit guidelines

• Actively works to increase product knowledge – utilizes KM and resources from the SCO Intranet pages

• Meets performance and dependability expectations as outlined by management

• Contributes to a positive and respectful environment that fuels engagement

• May be called upon to handle additional duties as required

Additional Skills & Qualifications:

• Secure and maintain state and non-resident licenses

• Regular evening, weekend and holiday coverage as dictated by business needs

• Excellent written and verbal communication skills

• Proficiency in Microsoft Outlook and Word

• Complete ongoing job-related training as assigned through ATLAS or otherwise

Employee Value Proposition (EVP) Medical, dental, vision coverage, short- and long-term disability, and life insurance

Generous leave programs, including paid parental bonding leave

Student Loan Repayment and Tuition Reimbursement programs

Paid Vacation – you will receive at least 10 vacation days in the first 12 months, amounts could be greater depending on the role

Holidays - 14 paid holidays observed and 2 additional floating paid holidays provided

Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment

Generous 401k with company match and immediate vesting

Family support benefits including back-up care

Competitive salaries and exceptional benefits

Fitness and wellness reimbursement

Employee community involvement

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

Medical, dental & vision 401(k)/Roth Insurance (Basic/Supplemental Life & AD&D) Short and long-term disability Health & Dependent Care Spending Accounts (HSA & DCFSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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