Technician/Managed Services

4 weeks ago


Hercules CA, United States Stefanini Full time

Who we are For 30 years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses
Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization)
With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation
Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO)
Support IT equipment in large corporate environment
Desktop/laptop tech support
Windows 7/10, Android, and iOS operating systems
Support mobile devices, printers, scanners, wireless, VPN, etc.
IMAC/D Support - IT equipment Install/Move/Add/Change and Disposal
Maintain repairs, spare parts, and components
Research and troubleshoot problems
Troubleshoot and resolve hardware and software issues for Windows devices
Backup, restoration, and migration of user data
Smart Hands support with networking, server, and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate knowledge base articles
Ability to work on-call and other after-hours support needs
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed



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