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Flight Coordinator I

2 months ago

O Fallon MO, United States Air Evac Lifeteam Full time
Job Description: Job Description Summary : | Job Description :
Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us.

With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world.

JOB DESCRIPTION

The Flight Coordinator is responsible for receiving emergent and non-emergent telephone requests for patient transport. The Flight Coordinator is responsible for the assignment of the most appropriate air unit to serve the customer's request through the utilization of a Computer Aided Dispatch (CAD) system. The Flight Coordinator is the primary connection between the Flight Team and the resources they require to perform their transport. They serve as the central hub for cross-functional communications support between the Aviation, Maintenance, Operations, Clinical and Administrative departments. The Flight Coordinator will demonstrate proficiency with all the appropriate job-related tools to include but not limited to the utilization of a Computer Aided Dispatch (CAD) system, mapping software, communications equipment, multi-line telephone systems, and digital recording equipment.

ESSENTIAL FUNCTIONS/DUTIES
  • Demonstrate excellent customer service skills with all customers, co-workers, management, and the public
  • Receive and handle all customer requests for or about medical transports in a friendly, timely and professional manner.
  • Demonstrate excellent listening skills and be able to accurately document all interactions
  • Demonstrate the ability to communicate clearly both verbally and in writing.
  • Responsible for the assignment and coordination of medical transport by Air Evac.
  • Handle the decline and cancellations of transport requests with the requesting party by offering alternate solutions or aircraft as appropriate.
  • Maintains data entries in the Computer Aided Dispatch (CAD) system for all requests.
  • Actively monitor aircraft while in flight and enter aircraft position reports into the Computer Aided Dispatch (CAD) system.
  • Communicate with the Flight Coordinator Supervisor when issues arise.
  • Communicate with partners and Flight Team to facilitate transports as needed.
  • Participates and contributes willingly, effectively, and efficiently as a team member in various councils accomplishing the stated goals of the organization.
  • Adheres to all company policies and procedures.
  • Performs other duties as assigned

QUALIFICATIONS
  • Minimum18 years of age
  • High School Diploma, GED, or Equivalent
  • Detail oriented
  • Ability to multi-task
  • Ability to function in a fast paced, at times high stress, work environment
  • Computer literate
PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is frequently required to do the following:
  • Ability to maintain alertness and intense focus for an extended period.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
  • Hearing: Perceiving the nature sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
  • Activities requiring moderate amount of sitting, standing, walking, speaking/listening.
  • Reaching: Extending hand(s) and arm(s) in any direction.
  • Frequent hands to key ability to input data and information.
  • Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.

GUIDING VALUES AND BEHAVIORS
Employee must consistently exhibit our guiding principles:
  • Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
  • One Team - We respect each other and achieve together what no individual can alone.
  • Innovation - We are driven to develop solutions that inspire progress.
  • Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
  • Ownership - We are accountable for what we do and take pride in how we do it.
  • Citizenship - We are dedicated to being good stewards in the communities we serve.

REPORTING RELATIONSHIPS
  • Reports to: Communications Supervisor and Central Communications Manager

BASE SALARY /POSITION CATEGORY
  • Full-time
EEO Statement:
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.