Director of Hospitality

Found in: Jooble US O C2 - 2 weeks ago


Washington DC, United States COREcruitment Ltd Full time

My client is a luxurious urban resort where travel and business meet and are celebrated.
They provides employees with a unique opportunity to be part of its rich legacy, offering a dynamic and rewarding environment where hospitality excellence is paramount.
They are seeking a Director of Front of House who will always keep the guests’ experience in mind.
Efficiently manage Front of the House to ensure profitability
Supervise and support teams during peak volume periods at the Front Desk, ensuring adherence to Luxury Forbes standards for a warm and genuine guest arrival and departure experience
Maintain departmental SOP catalog, review SOP revisions with Director of Rooms, and manage supplies
Training for Front of the House teams
Identify quality improvement opportunities and handle guest complaints effectively to ensure guest satisfaction
2+ years’ of management experience in a luxury hotel front of house.
~ Bachelors Degree in Hospitality Management or related field an asset
~ Have managed diverse and complex stays including VIP’s
~ Computer proficiency with strong knowledge of Microsoft, Micros, and hotel systems

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