Virtual Store Manager
2 weeks ago
Store Manager (Bilingual)
Community Choice Financial ® Family of Brands
As a Store Manager, you will leverage your leadership skills to coach, train, and guide your team to excel in their roles and uphold our high-quality standards. Reporting to the General Manager, you will serve as their right hand and run daily operations in their absence. You will make a positive impact on overall store performance by setting the example for account management, marketing, and compliance all while providing an unmatched customer experience in our high-velocity and fast-paced environment. As you're helping your team and the business grow, we'll provide you with ongoing and comprehensive training and development programs to take your career to the next level.
Coach, lead, and develop all store employees to obtain new business and increase store growth by demonstrating knowledge of and training on systems, Company standards, account management, recovery (collections), job duties, and performance reports.
Lead the charge and set the example for all store employees to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue.
Enforce adherence to quality standards, procedures, and local and state laws and regulations. Audit loan/pawn agreements and transactions to ensure staff accordance with procedures and practices. Participate in audits and compliance reviews as directed by the corporate office or District Manager.
Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses. Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits.
Develop work schedules in accordance with budget, workloads, and store needs. Ensure store is staffed for optimal performance.
Monitor and maintain internal and external store appearance and address basic facilities needs, including scheduling maintenance services. This includes overseeing store planogram and ensuring seasonal and/or promotional marketing material are displayed properly.
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Ability to maintain a full-time work schedule with regular in-person attendance, including some weekend hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week*.
*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.
Minimum one year customer service, retail, and/or sales experience
Hands on cash management experience
Proficiency in using phone system, Point of Sale, Microsoft Office, and other systems
Physical demands of this position frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Experience in check cashing, document verification, money order processing
Bilingual English/Spanish is a plus and may be required for certain locations
A comprehensive Store Manager training program
Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
Performance-based bonus plan and pathways to career advancement
Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
The Community Choice Financial ® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.We provide our Customers, Team Members, and Communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. In-store positions are in-person only.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law.
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