Virtual Store Manager

3 weeks ago

Dallas TX, United States Community Choice Financial Family of Brands Full time

Overview: As a Bilingual Store Manager, you will assist in managing overall store performance by overseeing account management and recovery processes all while providing an unmatched positive customer service experience. Whether it's building customer relationships or demonstrating new sales techniques, you will work daily to set an example and become a key contributor in achieving the store's success. As you're helping your team and the business grow, we'll provide you with ongoing and comprehensive training and development programs to take your career to the next level.
Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition. 
 
Work to grow your store by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
 
Coach and develop Team Members and assist with employee management and training in order to maximize the team's potential.
 
Assist in managing overall store performance by meeting Key Performance Indicators (KPIs) and tracking, analyzing, and training Team Members on various performance reports.
 
Maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
 
Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge-off accounts. Partner with vendors on auctions, vehicle sales, and moving consignment.
 
Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
 
Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services. 
 
Assist in running the store and day-to-day operations in the absence of the General Manager.
 
Utilize personal vehicle to complete bank deposits and other Company business throughout the workday.
 
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
 
Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.*
 
*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.
At least two years of experience in customer service, sales, or retail
Ability to work phone, Point of Sale, Microsoft Office, and other systems
Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Bilingual English/Spanish is a plus and may be required for certain locations
A comprehensive new hire training program
Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
Performance-based career advancement
Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
 
TitleMax® is one of the nation’s largest title lending companies helping thousands of people every day get the cash they need through title loans/pawns and now in select states, with personal loans. Since our first store opened in 1998, TitleMax® has expanded to over 800 locations spanning 13 states.
 
Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. In-store positions are in-person only.
 
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law.

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