Store Manager

2 days ago

Pasadena, California, United States Community Choice Financial Family of Brands Full time
Job Summary:

We are seeking a highly motivated and experienced General Manager to lead the success of our store and team. As a General Manager, you will be responsible for setting the bar high for performance and providing a white-glove experience for our customers. You will coach, develop, and lead your team to reach Company objectives and serve as the trusted face of the store, helping to build brand recognition and drive business.

Key Responsibilities:

• Oversee, coach, and develop all store Team Members to build new business and maintain store profitability.
• Manage overall store performance by meeting or exceeding Company performance standards, including Key Performance Indicators (KPIs).
• Lead your team to reach or exceed sales goals by extending loan or pawn products to consumers, identifying local marketing strategies, leveraging business-to-business partnership opportunities, obtaining referrals, and hosting and participating in community events.
• Supervise and maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Maintain a visually pleasing and professional atmosphere that aligns with the values and mission of the Company. This includes overseeing store planograms and ensuring seasonal and/or promotional marketing materials are displayed properly.
• Utilize personal vehicle to complete bank deposits and other Company business throughout the workday.

Requirements:

• High School Diploma or equivalent required.
• At least two years of experience and proven success in a supervisory or leadership role in retail, financial, customer service, or related industries.
• Operations experience in a leadership capacity.
• Excellent verbal and written communication skills.
• Valid and current driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Ability to work phone, Point of Sale, Microsoft Office, and other systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required (subject to applicable law).

Preferred Qualifications:

• Associate degree or higher.
• Experience in retail, sales, or financial industry.
• Bilingual English/Spanish is a plus and may be required for certain locations.

What We Offer:

We offer a comprehensive new hire training program, access to a robust learning management system, performance-based career advancement, and a range of benefits including medical insurance, 401(k) retirement plan, and paid time off. We are committed to providing an inclusive workplace free of discrimination and encourage candidates of all backgrounds to apply.

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