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    1 month ago

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  • Senior Project Manager

    1 month ago

    Providence, United States WiredHive Full time

    Looking for candidates with 5+years of experience as a Senior Project Manager or related Project Management role. Must have solid experience managing projects related to software or system implementations and migrations. Solid knowledge/experience with the SDLC and the Agile/Scrum methodology would also be needed. Prior experience with vendor management and...

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    1 month ago

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  • Senior Information Technology Project Manager

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    5 days ago

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    3 weeks ago

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  • Senior Project Manager

    3 weeks ago

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    3 months ago

    Providence, United States Dimeo Construction Company Full time

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    3 weeks ago

    Providence, United States Dimeo Construction Company Full time

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    2 weeks ago

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    2 months ago

    Providence, United States Diversified Full time

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    6 days ago

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    3 months ago

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    1 month ago

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Project Manager Senior

2 months ago

Providence RI, United States Tri Com Consulting Group Full time

The Tri-Com Consulting Group
The Project Manager Senior has overall responsibility for overseeing small to large projects from initiation to close-out. This will include providing recommendations to improve operations and smoothly transitioning projects to ongoing Maintenance & Operations. This role will be instrumental in assisting the State team in leading modernization of call center tools including Workforce Management, and enhanced CRM capabilities. This requires coordination between the Department of Human Services (DHS), Enterprise Technology Strategy and Services (ETSS) in the management of the software development lifecycle. The Project Manager monitors and identifies project risks, issues, and trigger events, ensures the alignment, buy-in, and coordination of project stakeholders; and assists with reviews of vendor performance levels, ensures service level agreements are met, and supports the contract negotiations with vendors. The responsibilities of the Project Manager Senior require strong project management, knowledge of software development processes and exceptional leadership and communication skills.
Develop work plans and manage timelines associated with SDLC deliverables.
Provide consultative support to Agencies & Program Leadership to help enforce governance standards and best practices.
Act as the key point of contact for the Agencies in managing project issues and escalations.
Review incident and defect metrics and performance trends to identify opportunities for improving processes or enhancing the Call Center functions.
Create dashboards and tools to assist the business in prioritization and release planning activities.
Analyze and communicate project status effectively to stakeholders and project leadership.
Participate in strategic improvement initiatives focused on Call Center technology enablement.
Complete work assignments with minimal supervision by applying up-to-date expertise in subject area to generate creative solutions.
Ensure all procedures and policies are followed.
Leverage an understanding of data and resources to support projects.
Escalate issues or risks as appropriate.
Bachelor s degree in MIS, Computer science or related field.
PMP certification a plus
5-10 years’ experience as a Project Manager with a proven track record managing complex IT projects.
Versatile project management skills with the ability to learn quickly and work with limited oversight and supervision.
Demonstrated ability to build effective partnerships with key business stakeholders and outside vendors.
Proven leadership, organizational and planning skills across different types of projects
Experience with project management tools and best practices.
Experience with application development and software development life cycle methodologies.
Experience with ITIL practices including incident and problem management.
Required knowledge of JIRA, Excel, PowerPoint
5 or more years of experience in Call Center technology
Experience with Workforce Management tools and CRMs for Call Centers
~We strongly encourage the applications of women,
minorities, persons with disabilities, and military veterans.