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Service Desk Support Technician

2 months ago

Owings Mills MD, United States TEKsystems Careers Full time

Provide End User technical support in a fast paced single point of contact Service Desk capacity. Identifies, researches, and resolves technical problems. Documents, tracks and monitors the problem to ensure a timely resolution.

Perform first level IT support related activities on incidents and requests on the use of company technologies and services (e.g. desktops/laptops, email, phones, printers, tablets etc.) remotely.
• Perform general software and e-mail support
• Demonstrate superior customer service skills.
• Demonstrate technical support competence on one or more computing platforms, standard business shrink wrap applications
• We are looking for people that have a technical foundation and are eager to learn and grow with our organization.

1-2 years of Service Desk / call center experience
• ServiceNow, Remedy, Heat, CA, etc.
• Ability to troubleshoot common Windows related issues
o Mapping a network printer
Ability to demonstrate basic network troubleshooting skills
• Understanding of both wired and wireless networks
• Basic understanding of the Microsoft Office Suite
o Basic/Intermediate Microsoft Outlook support
 o Basic/Intermediate Microsoft Excel support
o Basic/Intermediate Microsoft Word support
*Support, Help desk, Customer service, Phone support, Technical support, Password reset, Service desk, Help desk support, Vpn, Office 365, Servicenow, Windows 10, Active directory, Troubleshooting, Outlook, Microsoft office
*Support,Help desk,Customer service,Phone support,Technical support,Password reset,Service desk,Help desk support,Vpn
*1-2 years of Service Desk / call center experience
• ServiceNow, Remedy, Heat, CA, etc.
• Ability to troubleshoot common Windows related issues
o Mapping a network printer
Ability to demonstrate basic network troubleshooting skills
• Understanding of both wired and wireless networks
• Basic understanding of the Microsoft Office Suite
o Basic/Intermediate Microsoft Outlook support
 o Basic/Intermediate Microsoft Excel support
o Basic/Intermediate Microsoft Word support
*We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.