Chief Community Officer

Found in: Jooble US O C2 - 3 weeks ago

Boston MA, United States ITALIAN HOME FOR CHILDREN INC Full time

Senior
The CPO is directly responsible for overseeing operations across all programs. This responsibility includes utilization of the strategic plan as a guide to improve existing programs, implement new programs, and ensure quality and effectiveness. The CPO ensures that all program directors and senior leaders are engaged and responsive with agencywide initiatives developed in partnership with programs. The CPO fully integrates all IHC programs, including the sharing of staff resources, space, technology, and administrative support. The CPO works closely with all administrative departments to lead efforts and initiatives designed to increase quality and effectiveness and/or maintain a healthy fiscal climate. The CPO also advises the Chief Strategy and People Officer around realistic implementation dates and magnitude of change that can be supported by infrastructure, or they strategize and pivot together to create the infrastructure that will accomplish agency success. The CPO will bring deep knowledge of agency operations and the skills to hold program leaders accountable and operating with integrity. The CPO also ensures a very close relationship and collaboration with the Development Department, from providing grant content (and understanding the strategy around grant writing) to hosting volunteers to attending fundraisers.
The CPO reports to the Chief Executive Officer, is a member of a four-person Executive Team and has an average of 6-8 direct reports. This is a full time in-person exempt position. The CPO works a flexible schedule to meet the needs of the programs including non-traditional hours when acuity demands a more senior presence in 24/7 programs. Implement program operations in a way that will foster effectiveness, consistency, clarity, compliance, and strategic alignment
Foster a high-performance operational culture characterized by collaboration, effective talent utilization, and partnership across program and functional areas
Ensure programs are proactively and boldly exceeding performance goals, advancing mission, and promoting its vision
Evaluate the performance of program leaders and engage with Talent Department on identifying succession planning and talent mapping
Lead IHC's pursuit of the highest level of program quality, informed and shaped by outcomes-based data and evidence-based practice
Directly contribute and provide oversight of program leader content for grants that aligns with fiscal and strategic priorities
Work closely with Talent Management to design a financially responsible plan to recruit and retain high quality and motivated staff
Partner with the finance and accounting staff to sustain efficient, effective, and transparent financial tracking and reporting processes
Promote organizational strengths and mediate vulnerabilities during managerial, improvement, or growth shifts
Master's degree and independent license in human service field strongly preferred
Minimum 5-7 years in a senior management role leading behavioral health programs
At least three years of experience with grant writing strategy as linked to fiscal health
Preference will be given to those who have experience in nonprofit organizations that provide overnight, day, and ambulatory mental health services for children
Passion for the mission and values of Italian Home for Children
Experience in high level process and operations management and improvement
Demonstrated success in building new programs, expanding existing services, and integrating services to improve quality and/or reduce cost
Competency with complex budgets and responding effectively to financial results
Proven track record of developing successful partnerships with other organizations
Creative, independent, and strategic thinker
Commitment to the highest quality of client care
Excellent computer skills, including Microsoft Office and financial software

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