Managing Director Client Executives

1 month ago

Burlington MA, United States State Street Full time

Charles River focuses intently on delivering market-leading and feature-rich technology wrapped in an exceptional client service experience. As a Client Management Director, you will be responsible for client satisfaction, retention, and growth by ensuring the effective delivery of Charles River IMS projects, support, and services while working closely with client senior leaders to ensure strategic alignment and strong, long-term partnerships.
Client Management Directors serve a dual purpose – advocating for our clients within Charles River and serving as a trusted advisor and direct point of contact for the client.
As a Client Management Director, you will work closely with and influence both internal and client business leaders and decision-makers. You will leverage your sharp organizational and strong interpersonal skills to ensure Charles River continues to deliver an exceptional client service experience while advancing the goals of the organization.
Actively manage and oversee a book of complex Charles River IMS accounts
Ensure a high-touch engagement model with clients, including regular onsite visits, project status calls, and executive engagements
Develop relationships with senior client personnel to gain an understanding of client strategy and CRD’s alignment to achieving their strategies
Maintain frequent communication and collaboration with internal client account teams and business units; Specifically, manage and foster strong relationships within State Street for the collective benefit of our clients
Establish long-term, strategic objectives for each client and measure success against account plan goals
Proactively ensure effective client issue resolution, project delivery, response to information requests, and collaboration with other CRD teams
Assist the internal Sales team to identify and foster revenue opportunities including additional application modules and services, training or services
Maintain awareness of market and industry trends and news relevant to CRD and client base
20+ years’ experience within the Financial Services / Software industry, preferred experience in Relationship Management, Business Analysis or similarly functioning role
~7+ years’ experience managing high-performing teams
~ Demonstrable strong communication and presentation skills including the ability to articulate or present issues, options, and resolutions verbally and in writing
~ Ability to foster strong relationships across client organizations, with senior managers and key decision-makers in large and small firms, including good personal and working relationships with end users
~ Ability to multi-task and successfully manage simultaneous priorities
~ Ability to travel to client sites 20% – 40% per calendar year

For further information, and to apply, please visit our website via the “Apply” button below.
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