Client Success Manager
4 weeks ago
ROLE PURPOSE
The Client Success Manager is responsible for managing customer relationships in a strategic way in order to drive client retention while also pushing sales expansions. This position serves in a strategic capacity supporting clients as a trusted advisor and advocate while also representing the company objectives and driving revenue.
KEY STAKEHOLDERS
Sales
Marketing
Customer Experience
Finance
Product & Engineering
MAIN RESPONSIBILITIES
- Develop and execute retention strategies for clients using goal-oriented and value-based strategies.
- Be a trusted partner and consultant to clients helping them match our solution to obstacles in order to demonstrate a positive ROI.
- Build a rewarding relationship with clients and internal team members.
- Manage a regionally based customer portfolio of an average of 75 accounts.
- Own contract renewals and expansions, including leading pricing and contracting conversations with key client stakeholders. .
- Analyze, respond and react to performance data to help measure client performance and communicate ROI.
- Ability to identify and manage at-risk accounts and execute churn mitigation strategies.
- Proven ability to foster relationships with key client stakeholders at all levels including front line, mid level and executive level.
ESSENTIAL REQUIREMENTS OF THE ROLE
- Minimum 3-5+ years of experience in a proactive, customer-facing/customer success/sales/problem-solving role in Higher Education/ Ed-Tech/ Student Affairs
- Ability to understand and identify client issues/challenges and formulate, execute and optimize strategies and solutions.
- Strong written and verbal communication and presentation skills including ability to comfortably present to peers, senior leadership internally and key stakeholders and clients.
- Curious and self-directed with strong attention to detail, time management skills and ability to juggle priorities and all other duties as assigned.
- Proven track record of driving client satisfaction and retention
- Ability to build and cultivate strong relationships
- Strong analytical and problem-solving skills and the ability to create stories using data
- Ability to collaborate with multiple stakeholders to create and refine repeatable
and scalable processes - Self-directed worker who feels at home in a fast-paced, ever-changing environment and can quickly adapt to changing priorities and requirements
- Enthusiastic about learning and working with the latest technologies and following industry trends
- Understanding of the needs and challenges faced by higher education and driven to improve the student experience
- Understanding of the Higher Education industry and experience in executing sales strategies.
- Experience in B2B and B2B2C SaaS
- 10-20% travel required
remote work
-
Client Success Manager
4 weeks ago
Burlington, United States Ready Education, Inc. Full time**ROLE PURPOSE** The Client Success Manager is responsible for managing customer relationships in a strategic way in order to drive client retention while also pushing sales expansions. This position serves in a strategic capacity supporting clients as a trusted advisor and advocate while also representing the company objectives and driving revenue. **KEY...
-
Client Success Manager
4 weeks ago
Burlington, United States Ready Education Full timeROLE PURPOSEThe Client Success Manager is responsible for managing customer relationships in a strategic way in order to drive client retention while also pushing sales expansions. This position serves in a strategic capacity supporting clients as a trusted advisor and advocate while also representing the company objectives and driving revenue. KEY...
-
Customer Success Manager
1 week ago
Burlington, United States Aware, Inc. Full timeAware, a global leader in biometrics, is looking for a Customer Success Manager to support its domestic and international customer base. Reporting to the Director of Customer Success, the Customer Success Manager is responsible for ensuring customers successfully adopt and maintain their Aware solutions while also renewing their licensing year over...
-
Customer Success Manager
1 month ago
Burlington, United States IXIS, LLC Full timeThis is a full-time hybrid or remote position in our Burlington, Vermont or Washington, DC area office. We are expanding our team again and looking for a dynamic Client Success Manager to support the implementation of IXIS software to our client in the automotive space. Your impact will be felt across the organization as you will be critical to building out...
-
Customer Success Manager
4 weeks ago
Burlington, United States SimilarWeb Full timeSimilarweb is the leading digital intelligence platform used by over 3,500 global customers. Our wide range of solutions are used by companies like Google, eBay, and Adidas. We help our customers succeed in today’s digital world by giving them access to data-driven insights, competitive benchmarks, strategic analysis, and more. In 2021, we went public on...
-
Customer Success Manager, Enterprise
2 weeks ago
Burlington, United States Similarweb Full timeAt Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went...
-
Customer Success Manager, Enterprise
5 days ago
Burlington, United States SimilarWeb Full timeAt Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went...
-
Customer Success Manager, Enterprise
1 week ago
Burlington, United States SimilarWeb Full timeAt Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public...
-
Customer Success Manager
1 week ago
Burlington, United States Veracode Full timeVeracode is seeking a talented, results-oriented, energetic, and highly-motivated individual to join our Customer Success Team. The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and...
-
Customer Success Manager
12 hours ago
Burlington, United States Veracode Full timeVeracode is seeking a talented, results-oriented, energetic, and highly-motivated individual to join our Customer Success Team. The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and...
-
Customer Success Manager
1 week ago
Burlington, United States Fitzii Full timeThe Customer Success Manager reports to the Fulfillment and Implementation Manager and works cross-functionally with sales, manufacturing, logistics, and operations to project manage the fulfillment and implementation of Mamava’s product and services. This position is based in Burlington, VT and works a hybrid schedule. Effective and proactive...
-
Client Care Manager
1 week ago
Burlington, United States Home Care Assistance of Greater Burlington Full timeHome Care Assistance of Greater Burlington is seeking a Client Care Manager to join us in our mission to Change the Way the World Ages. We provide older adults with quality care that enables them to live happier, healthier lives at home. Our services are distinguished by the caliber of our caregivers, the responsiveness of our staff and our expertise in...
-
Project Manager, Client Service
2 weeks ago
Burlington, Vermont, United States Philips Full timeJob TitleProject Manager, Client Service - Burlington, VTJob DescriptionAs a Customer Project Manager, you will be responsible for identification and resolution or escalation of customer issues, providing the customer with timely communication and involving appropriate resources to address the issue(s).Your role:Act as the primary point of contact to the...
-
Client Onboarding Specialist
1 month ago
Burlington, United States Ceres Group Full timeWe are a well funded, rapidly growing fintech firm that still embodies a small start-up culture. You will still be in the early stages and have a hand in maturing and developing our globally used platform. We are hiring Boston based Customer Onboarding Specialists to help set up these high-value customers for success through a clearly defined implementation...
-
Client Onboarding Specialist
14 hours ago
Burlington, United States Ceres Group Full timeWe are a well funded, rapidly growing fintech firm that still embodies a small start-up culture. You will still be in the early stages and have a hand in maturing and developing our globally used platform. We are hiring Boston based Customer Onboarding Specialists to help set up these high-value customers for success through a clearly defined implementation...
-
Junior Client Support Specialist
5 days ago
Burlington, United States European Bioinformatics Institute Full timeAt EBI we're committed to providing deep technical, industry and commercial real estate expertise to help our clients navigate complexity and realize maximum value for their assets. For 35 years we've been helping investors, lenders, owners, developers, contractors, and property managers mitigate risk and optimize their built facilities for maximum economic,...
-
Project Manager, Client Service
2 weeks ago
Burlington, United States Philips Full timeJob Title Project Manager, Client Service - Burlington, VT Job Description As a Customer Project Manager, you will be responsible for identification and resolution or escalation of customer issues, providing the customer with timely communication and involving appropriate resources to address the issue(s). Your role: * Act as the primary point of...
-
Project Manager, Client Service
12 hours ago
Burlington, United States Philips Full timeJob Title Project Manager, Client Service - Burlington, VT Job Description As a Customer Project Manager, you will be responsible for identification and resolution or escalation of customer issues, providing the customer with timely communication and involving appropriate resources to address the issue(s). Your role: * Act as the primary point of...
-
Burlington, United States opentext Full timeOPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
-
Account Manager
2 weeks ago
Burlington, United States L2L Full timeDo you have a knack for building and expanding client partnerships? Can you spot a needle in the haystack, and the typo in the email? Does the prospect of shaping the future of account management at a rapidly growing SaaS organization excite you? If so, keep reading - this may be the perfect opportunity for you. The Role: L2L is on a Mission to Empower...